1. About the Business
These Terms & Conditions apply to all services provided by Emma, Level 4 Advanced Skin Therapist, operating in the United Kingdom.
By booking an appointment, you agree to be bound by these Terms & Conditions.
2. Booking & Deposits
All appointments require a non-refundable booking fee to secure your time slot. This booking fee will be deducted from the total cost of your treatment.
By booking, you acknowledge that the booking fee secures appointment time specifically allocated to you.
Appointments are not confirmed until the booking fee has been received.
3. Cancellations & Late Attendance
A minimum of 48 hours’ notice is required to cancel or reschedule your appointment.
If you arrive late, treatment time may be reduced to avoid disruption to other clients. The full treatment fee will still apply.
These policies are in place to protect business time and operational costs.
4. Consultation & Medical Information
All clients must complete a consultation form prior to treatment, and where relevant a pre-consultation appointment is required.
You are legally responsible for providing accurate and complete medical information, including:
Failure to disclose relevant medical information may result in adverse reactions. Emma cannot accept liability where information has been withheld.
Emma reserves the right to refuse treatment if it is deemed unsuitable, unsafe or contraindicated.
5. Treatment Suitability & Results
All treatments are tailored to the individual. Results vary depending on:
In accordance with the Consumer Rights Act 2015, services will be carried out with reasonable care and skill. However, specific outcomes cannot be guaranteed.
6. Advanced & Device-Based Treatments
Treatments involving chemical peels, electrotherapy or medical-grade devices require:
Failure to follow aftercare guidance may compromise results and increase risk of complications. Emma cannot accept responsibility where aftercare instructions have not been followed.
7. Lash Lift & Brow Lamination Treatments
Patch testing may be required at least 24–48 hours prior to treatment.
While all products used are professional-grade, allergic reactions can occur. By proceeding with treatment, you accept this risk.
8. Payments & Pricing
Full payment is due at the end of each appointment.
Prices reflect advanced qualifications, professional-grade skincare, and the use of medical-grade equipment. Prices may be amended at any time but will not affect confirmed bookings.
9. Refunds
Due to the nature of aesthetic services, refunds cannot be provided once a treatment has been performed.
If you believe a service has not been carried out with reasonable care and skill, you must notify Emma within 48 hours so the matter can be assessed and, where appropriate, remedial action offered.
10. Data Protection & Confidentiality
Client information is collected for consultation and treatment purposes only and is stored securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data will never be shared with third parties without consent, unless required by law.
Clients have the right to request access to their personal data at any time.
11. Gift Vouchers
Gift vouchers are non-refundable and must be redeemed within the stated validity period. They cannot be exchanged for cash.
12. Right to Refuse Service
Emma reserves the right to refuse treatment where:
Client safety and professional standards are always prioritised.
88 Peterborough Road, London, SW6 3HH, GB
Monday - Friday: 8:00 - 22:00 · Saturday: 8:00 - 19:00