Terms and Conditions

Terms and Conditions 1. Introduction These Terms and Conditions apply to all services provided by CMG Sports Massage, a sole trader offering sports massage and related therapies. By booking and attending an appointment, you agree to these terms. 2. Services Treatments include sports massage, deep tissue massage, cupping, and gua sha, as well as any pre- and post-assessment practices. All services are non-diagnostic and do not replace medical advice or treatment from a qualified healthcare provider. The therapist reserves the right to refuse or stop treatment if it is deemed unsafe or inappropriate. 3. Client Responsibilities You must provide accurate and complete health information before treatment. It is your responsibility to inform the therapist of any changes in your health or medication prior to each session. 4. Bookings and Payment Bookings are made via the online booking system or directly with the therapist. Full payment is due immediately after the session unless otherwise agreed. New clients are required to pay a £5 deposit when booking only for their first appointment, which will be taken off their final bill. Accepted payment methods: include all major card payments accepted by Solo & Stripe 5. Cancellations and Late Arrivals At least 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations with less than 24 hours’ notice may incur a charge of up to 100% of the session fee. If you arrive late, your session may be shortened but charged in full. 6. Medical Conditions and Contraindications Massage therapy may not be suitable for certain conditions. The therapist may refuse treatment if it is unsafe to proceed and may recommend seeking medical advice. 7. Liability While every care is taken, the therapist is not liable for any injury, loss, or damage that may arise from treatment unless caused by proven negligence. Clients are responsible for ensuring they are fit to receive massage therapy. 8. Confidentiality and Data Protection All client information is treated as strictly confidential and stored securely. Personal data is collected only for providing treatment and meeting legal requirements. Data will not be shared with third parties without consent unless required by law. 9. Gift Vouchers and Packages Gift vouchers and prepaid packages are valid for 12 months from the purchase date. They are non-refundable and cannot be exchanged for cash. 10. Complaints If you have any concerns about your treatment or service, please raise them immediately with the therapist. Efforts will be made to resolve complaints quickly and fairly. At any point you can ask for the appointment to stop or to end the treatment. 11. Changes to Terms These Terms and Conditions may be updated periodically. Clients will be notified of significant changes. 12. Governing Law These Terms and Conditions are governed by the laws of Scotland and any disputes will be subject to the exclusive jurisdiction of the Scottish courts. Would you like me to also create a shorter client-facing version (for website or booking confirmation) that’s less formal but still legally protective?