Terms & Conditions

By booking an appointment, you agree to the following terms and conditions.

Appointments & Cancellations

I understand that sometimes schedule adjustments are necessary. However, I respectfully request at least 24 hours’ notice for any cancellations or rescheduling.

• A £5 deposit is required to secure all bookings.
• The deposit will be deducted from the total cost of your treatment.
• Deposits are non-refundable, but they are transferable if you reschedule with at least 24 hours’ notice.
• Cancellations or rescheduling within 24 hours of your appointment will incur a charge of 80% of the scheduled service price.
• No-shows will be charged 100% of the service fee.

Late Arrivals

Clients arriving more than 15 minutes late may need to reschedule their appointment and may still be subject to the cancellation fee.

Treatment Courses

• Any treatment courses or packages must be paid in full at the first session.
• Treatment courses are non-transferable and cannot be shared with another person.
• All sessions included in a course must be used by the original client who purchased the course.

Responsibility for Group or Accompanied Bookings

The person who makes the booking is responsible for the appointment and any services included within that booking, including appointments made for multiple people or accompanied services.

The main booker accepts responsibility for ensuring all individuals included in the booking attend on time and comply with these Terms and Conditions.

Any cancellation fees, late fees, no-show fees, or outstanding balances associated with the booking remain the responsibility of the person who made the booking.

Practitioner Cancellation

In the rare event that I need to cancel your appointment, your deposit will be fully refunded or transferred to a new appointment, depending on your preference.

Agreement

By booking an appointment, you acknowledge and agree to these terms. This policy ensures that I can continue providing high-quality services while accommodating all clients fairly.