Terms & Conditions

Appointments & Bookings

All appointments must be booked in advance via DM or booking system. A confirmation message will be sent once your booking is secured.

Deposits

A non-refundable deposit may be required to secure your appointment. This amount will be deducted from your total service cost.

Cancellations & Rescheduling

We kindly ask for at least 24 hours’ notice for any cancellations or changes.

• Less than 24 hours’ notice will result in loss of deposit.
• No-shows will be charged for the full service booked and required to pay in full upon booking of any future appointments.

Late Arrivals

Please arrive on time to your appointment.

• Arriving more than 10–15 minutes late may result in your appointment being shortened or cancelled.
• Full service fee may still apply.

Client Suitability

Please inform us of any allergies, skin conditions, medications, or previous reactions prior to your appointment.

ensure you are filling out the client consent form.

Some services may not be suitable for everyone.

Patch Testing

Patch tests are recommended (and in some cases required) at least 24–48 hours prior to certain treatments.

Results & Aftercare

Results may vary between individuals depending on skin type, lifestyle, and aftercare.

Following aftercare instructions is essential to maintain results.

Refunds

Due to the nature of our services, refunds are not provided. However, if you experience any issues, please contact us within 48 hours so we can assess and offer a solution.

Children & Guests

To ensure a relaxing environment and full attention to your service, we kindly ask that you attend your appointment alone where possible.

Hygiene & Safety

We maintain strict hygiene standards. If you are feeling unwell, please reschedule your appointment.