Terms and Conditions

1. Congestion Charge Application If your appointment is scheduled in an area that falls within a Congestion Zone, a congestion charge will be added to the total cost of your service. This charge is applicable to cover the additional costs incurred for traveling to locations subject to a Congestion Zone fee. 2. Notification of Congestion Charge Clients will be notified in advance if their appointment location is within a Congestion Zone. The congestion charge amount will be communicated at the time of booking, ensuring transparency and clarity. 3. Charge Amount The congestion charge will be applied based on the current fee set by the local authorities. This fee is non-negotiable and will be added on top of the standard service charges. 4. Payment Terms The congestion charge is due at the time of the appointment payment. Failure to pay the congestion charge will result in the appointment being rescheduled or canceled. 5. Exemptions If the area you reside in is not within a Congestion Zone, no additional fees will apply. Please note that this charge only applies to locations where a congestion fee is enforced by local authorities. By booking an appointment with Alanabeautyuk, you agree to these terms and conditions. Thank you for your understanding and cooperation. Contact Us For any questions or clarifications regarding the congestion charge policy, please contact us at +44 7447 924648

**Alana Beauty UK - Appointment Change Terms and Conditions** Welcome to Alana Beauty UK! To ensure the best experience for all our clients, please carefully read the following terms and conditions regarding appointment changes: ### 1. **Appointment Rescheduling** - **Notice Period:** Clients may reschedule their appointments up to 24 hours before the scheduled time without any penalty. - **Late Rescheduling:** Rescheduling requests made within 24 hours of the appointment will incur a fee of 25% of the service cost. - **How to Reschedule:** To reschedule, please contact us directly via phone, email, or through our online booking system. ### 2. **Appointment Cancellations** - **Notice Period:** Cancellations must be made at least 24 hours prior to the appointment. - **Late Cancellations:** Cancellations made within 24 hours of the appointment will be charged 50% of the service cost. - **No Shows:** Failure to attend an appointment without prior notice will result in a charge of 100% of the service cost. ### 3. **Refunds and Credits** - **Eligibility:** Refunds for cancellations made outside the 24-hour notice period will be issued in the form of a service credit, valid for 6 months. - **No Refunds:** No refunds will be issued for late cancellations, no shows, or late rescheduling fees. ### 4. **Emergency Cancellations** - **Exceptional Circumstances:** In the event of an emergency, we understand that cancellations or changes may be necessary. Please contact us as soon as possible to discuss your situation, and we will do our best to accommodate you. ### 5. **Company-Initiated Changes** - **Rescheduling by Us:** In rare instances, we may need to reschedule or cancel your appointment due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer an alternative appointment time or a full refund. - **Service Modifications:** We reserve the right to modify or discontinue any service without prior notice, though we will make every effort to honor existing bookings. ### 6. **Contact Information** For any changes or inquiries regarding your appointment, please contact us at: - Email: alanabeauty24@gmail.com - Phone:+44 7447 924648 - Website: solo.co/alanabeautyuk ### 7. **Acceptance of Terms** By booking an appointment with Alana Beauty UK, you agree to the terms and conditions outlined above. Last Updated: 30.08.24

AlanaBeautyUK - Mobile Beauty Therapy Terms and Conditions ### 1. General 1.1. These terms and conditions ("Terms") apply to all services provided by AlanaBeautyUK ("we", "our", "us"). 1.2. By booking any of our services, you ("client", "you", "your") agree to be bound by these Terms. 1.3. We reserve the right to modify these Terms at any time. Any changes will be communicated to clients and posted on our website. ### 2. Appointments and Bookings 2.1. Appointments can be booked via our website, phone, or email. 2.2. A minimum booking time of [30/60] minutes applies. 2.3. We require accurate and up-to-date contact information to confirm and communicate about your booking. 2.4. Booking confirmations will be sent via email or text message. ### 3. Payments 3.1. Payment for services is required upon completion of the appointment unless otherwise agreed upon in advance. 3.2. We accept [cash, credit/debit cards, and/or other payment methods]. 3.3. Prices for services are as listed on our website and may be subject to change. Any changes will be communicated before the appointment. ### 4. Cancellations and Rescheduling 4.1. Clients can cancel or reschedule appointments up to [24/48] hours in advance without charge. 4.2. Cancellations made less than [24/48] hours before the appointment will incur a [£20] cancellation fee. 4.3. No-shows or cancellations made on the day of the appointment will be charged the full service fee. ### 5. Travel and Location 5.1. We provide mobile beauty therapy services within [specified areas/locations]. Additional travel fees may apply for areas outside our standard service radius. 5.2. The client is responsible for providing a safe, clean, and suitable environment for the service to be performed. 5.3. Any parking fees incurred by our therapists during the appointment will be added to the service fee. ### 6. Client Obligations 6.1. Clients must disclose any medical conditions, allergies, or skin sensitivities that may affect the service during the booking process. 6.2. Clients must adhere to all pre- and post-care instructions provided by our therapists. 6.3. Clients under the age of 18 must have parental consent for services. ### 7. Therapist Conduct and Safety 7.1. Our therapists are fully trained, insured, and adhere to professional and hygiene standards. 7.2. We reserve the right to refuse or terminate a service if our therapist feels unsafe or if the client is intoxicated, abusive, or inappropriate. ### 8. Liability 8.1. AlanaBeautyUK is not liable for any allergic reactions or adverse effects resulting from services or products used, provided clients have disclosed all necessary information during booking. 8.2. We are not responsible for any personal items lost or damaged during the appointment. ### 9. Privacy and Data Protection 9.1. We respect your privacy and are committed to protecting your personal data. All information collected is used in accordance with our Privacy Policy. 9.2. Client data will not be shared with third parties without consent, except where required by law. ### 10. Complaints and Disputes 10.1. We strive for complete client satisfaction. Any concerns or complaints should be reported to us within [48/72] hours of the service. 10.2. We will endeavor to resolve any issues promptly and fairly. ### 11. Governing Law 11.1. These Terms are governed by the laws of England 11.2. Any disputes arising from these Terms or services provided shall be subject to the exclusive jurisdiction of the courts of England ### 12. Contact Information 12.1. For any questions or concerns regarding these Terms, please contact us at: - Email: alanabeauty24@gmail.com - Phone: +44 7447 924648 - Address: East Lodge Village, East Lodge Lane, Enfield, EN2 8AS