All appointment deposits are a non-refundable booking fee of 50% of your treatment price. You can reschedule your appointment up to 48hrs before the day of your appointment.
I completely understand that sometimes plans change and emergencies happen, but as a small business, I also need to protect my income. When appointments are cancelled at short notice, particularly on the same day, it's incredibly difficult to fill that space, meaning lost time and income that I simply can't get back.
Just to clarify how this will work: You will only pay for your nails and your 50% booking fee together at your next appointment. This isn't an additional charge or paying twice for your nails.
The booking fee will secure your next appointment, and when you return for that appointment, you'll simply pay the remaining balance of your treatment. This will then continue each month if you choose to rebook. This means that your monthly spend will remain the same.
Thank you so much for your continued support, understanding and for respecting the time, effort and care that goes into every appointment.
I appreciate all of you 🤍
Booking fee
A non-refundable 50% deposit is required to secure your appointment. This deposit will be deducted from the total cost of your treatment.
Rescheduling & Cancellations
Appointments may be rescheduled with a minimum of 48 hours notice. If less notice is given, 100% of the appointment fee will be charged. No shows will be charged 100% of the appointment price and asked for 100% payment upfront if another appointment is requested or booked.
Late Arrivals
Please arrive on time for your appointment. A 10-minute grace period will be allowed; however, arriving late may result in your treatment being shortened or, if there is insufficient time available, your appointment being cancelled. This is to ensure that all clients receive the full attention and relaxed experience they deserve. My business is centred around creating a calm and unhurried environment, and I do not rush treatments in order to maintain the quality of service provided
Appointment Reminders
Appointment reminders will be sent via email and text message on the day of your appointment.
Illness & Unforeseen Circumstances
In the unlikely event that I am unable to carry out your treatment due to illness or unforeseen circumstances, you will be contacted as soon as possible and your booking fee will be reused to reschedule your appointment.
Nail repairs
Nail repairs are complimentary when requested within 3 days of your appointment. Repairs requested after 3 days will be subject to a £5 repair fee.
If more than 2 nails require repair, a rebalance appointment will be required to ensure the longevity and integrity of your manicure.