Terms & Conditions

I want your appointment to be a lovely, relaxing little bit of you-time, so here are a few things I need you to know before booking. Nothing scary, just the important bits! ✨

💅 Booking your appointment

When you book an appointment, that time is reserved especially for you.

Please make sure you book the correct treatment and allow enough time for the nails you’re wanting. If you’re unsure what to book, just message me before booking and I’ll happily help!

💕 Deposit

A £10 deposit is required to secure your appointment.

This will come off the total cost of your treatment on the day.

Deposits are non-refundable.

📅 Cancelling or changing your appointment

I completely understand that life happens and sometimes plans need to change.

Please give me at least 24 hours’ notice if you need to cancel or move your appointment. The more notice you can give me, the better chance I have of filling your appointment.

If you cancel or move your appointment with less than 24 hours’ notice, your £10 deposit will be lost and a 50% fee of the booked treatment price will apply.

I know things happen, so if there is an emergency or genuine reason you can’t make it, please just get in touch with me as soon as you can. 💗

🚫 No-shows

If you don’t turn up for your appointment, this will be classed as a no-show.

A 50% no-show fee will apply to the booked treatment price, as well as your £10 deposit being lost.

Repeated no-shows or last-minute cancellations may mean that future appointments need to be paid for in full in advance.

⏰ Please don’t be late!

Please arrive on time for your appointment. I work to a schedule and want to make sure every client gets the time they’ve booked.

If you’re running late, please let me know as soon as possible.

If you are 10–15 minutes late, your £10 deposit will be lost and I may need to shorten or adjust your appointment depending on the time available.

If you are more than 15 minutes late, your appointment will be classed as a no-show and the relevant fees will apply.

I may also need to reduce or remove nail art if there isn’t enough time left to complete it.

🎨 Nail art

Nail art is my favourite bit! 🎨💅

Please choose the nail art option that best matches what you’re wanting when you book.

If you’re planning something particularly detailed, please send me your inspiration beforehand so I can make sure enough time has been booked.

Very detailed designs may need extra time or an additional charge. I’ll always let you know before adding any unexpected cost.

🧼 Nail health comes first

Pretty nails are great, but healthy nails come first, always. 💗

I use professional products and take care to keep my tools and workspace clean and hygienic.

Please let me know before your appointment if you have any allergies, sensitivities, previous reactions to nail products, injuries or anything unusual affecting your nails.

If I feel a treatment isn’t suitable or could cause harm to your natural nails, I may recommend changing the treatment or refuse to carry it out.

I won’t apply product over an active infection, open wound or anything that I feel needs medical attention.

💕 Looking after your nails

Your nails are a team effort! I’ll do my part, but good aftercare makes a huge difference.

Please don’t pick, peel, bite or force your enhancements off. This can cause damage to your natural nails.

If you catch or damage a nail, please message me rather than trying to remove or repair it yourself.

Damage caused by picking, biting, misuse, accidents or not following aftercare advice may result in repairs being chargeable and, where appropriate, future appointments being refused.

🔄 Removals & existing product

If you have product on your nails from another nail technician, please get this professionally removed prior to your appointment.

I don’t remove or work over other salons’ work.

🛠️ Nail repairs

If you have an issue with your nails shortly after your appointment, please message me as soon as possible and send me a photo if you can.

I’ll always do my best to help and will assess each situation individually.

Nail repairs are free within the first 3 days of your appointment where the issue is related to the service provided.

Repairs caused by normal wear, accidents, picking, biting, catching your nails or other damage may be chargeable.

💰 Payments & refunds

The remaining balance is due at the end of your appointment.

Because nail services are personalised, refunds are not offered. Please check your nails and let me know if there’s anything you’re unhappy with before you leave, so I can help resolve it while we’re still in person.

If you’re unhappy with something, please tell me! I’d much rather you message me so we can chat about it and work out the best solution.

Nothing in these terms affects your legal consumer rights.

📸 Nail pics!

I love taking photos of my work and sharing your gorgeous nail sets on my social media and portfolio. 📸💅

If you’re happy for me to photograph your nails, that’s amazing!

If you’d rather your nails weren’t photographed or shared online, just let me know. No explanation needed. 💗

👭 Bringing someone with you

My appointment space is limited, so bringing extra guests is no longer allowed unless we’ve agreed this beforehand.

If you need to bring someone with you for a particular reason, just ask me first and I’ll do my best to accommodate you.

🚫 Sometimes I may need to say no

As much as I love making pretty nails, safety comes first.

You must be over 16 to have any treatments done I reserve to refuse treatment if you can not provide sufficient proof of age.

I may need to refuse or stop a treatment if I believe it isn’t safe or suitable for your nails, if there is a suspected infection or injury, or if continuing could cause harm.

I also reserve the right to refuse future bookings in cases of repeated no-shows, repeated last-minute cancellations, abusive behaviour or disrespect towards me or my business.

🐶 My little helper

I often have my dog with me while I work.

If you have a dog allergy or if having him around will be a problem for you, please let me know when booking. No questions asked, he can stay home during your appointment. 💗

💗 Most importantly…

I want Angelic Nails by Emmie to be a place where you can come, relax, have a chat, get creative and leave feeling fabulous.

I’m always happy to answer questions, help you choose the right treatment or talk through anything you’re unsure about.

Thank you for supporting my little nail world! 🪽💅💗

By booking an appointment, you confirm that you have read and agreed to these booking terms.

These terms may occasionally be updated, so please check the current version when booking.