Terms and Conditions

1. Booking & Appointment Confirmation • All appointments must be booked in advance via phone, online, or in person. • A confirmation email or SMS will be sent to confirm your appointment. Please ensure all details are correct. • If you have special requests (e.g., allergies, sensitivities), please inform the salon prior to your appointment. 2. Cancellation & Rescheduling Policy • Cancellations or rescheduling must be done at least 48 hours prior to the appointment. • Late cancellations (less than 24 hours notice) or no-shows may incur a cancellation fee, typically 50-100% of the service cost. • Please be punctual for your appointment. If you’re more than 15 minutes late, we may need to reschedule, and a late fee may apply. 3. Payment Terms • Full payment is required upon completion of services. • We accept payment by cash, card, or other available payment methods. • In the event of a dispute over payment, services rendered are non-refundable. 4. Deposits • A deposit is required to secure your appointment. • Deposits are non-refundable if the appointment is cancelled or missed without prior notice. 5. Service Satisfaction • We strive to ensure that all clients are satisfied with their services. If you have any concerns about the service, please notify us immediately so we can address them. • Any complaints or issues with services should be raised within 48 hours of the appointment. 6. Health & Safety • If you are feeling unwell or have any medical conditions (including pregnancy or allergies), please notify the salon in advance to ensure that services are suitable for you. • We reserve the right to refuse service if we believe it may harm your health or well-being. 7. Minors • Clients under the age of 18 are not permitted to book services at my salon. . 8. Gift Cards & Promotions • Gift cards and promotional offers are subject to availability and may have specific terms. • Gift cards are non-refundable and cannot be exchanged for cash. 9. Privacy & Data Protection • Your personal details will be kept confidential and used only for the purpose of managing your booking and ensuring your safety. • We may occasionally send updates or offers via email or text, which you can opt out of at any time. 10. Right to Refuse Service • We reserve the right to refuse service if the client is abusive, intoxicated, or disrespectful to staff members.