Terms and Conditions

Cancellation Policy We understand that sometimes things go wrong, and you are unable to make your appointment, or you have to change it. As long as you let us know within 48 hours of your appointment time, there will be no charge for changed bookings. If you are unable to give at least 24 hours' notice of cancellation, then we reserve the right to charge the full appointment fee. Should you cancel between 24 and 48 hours before your appointment time, we will charge 50% of the booking fee. Thank you for your understanding. Late Arrival Policy All scheduled appointments will end at the scheduled ending time in order for us to stay on track. Clients who arrive late to their scheduled appointment will be charged for the full session and may not receive a time extension. Appointment arrival times For first appointments, please arrive 10 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5 minutes before your scheduled appointment time. Termination Policy Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behaviour, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required. Massage Guidelines and Expectations Massage sessions will begin and end at the scheduled time. Sessions that begin late due to the client's late arrival will end at the scheduled time and the client will be billed for the full time. Treatment is by appointment only. All clients will be treated with respect and dignity. Personal and professional boundaries will be respected at all times. Clients must provide an accurate health history and agree to inform their therapist of any updates or changes to their health/medical condition. Please be aware that massage treatments may not be advised for people with certain health conditions, and your therapist may need to refer you to a specialist. These treatments are not suitable for women who are pregnant. Any client with a contagious condition including common cold, influenza, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc. must not come for their appointment, but call to inform the therapist before the scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved. Clients with signs of symptoms of an active systemic or localized infection (e.g. fever, sore throat, swelling, etc.) at the time of a scheduled massage are asked to notify their therapist and reschedule their appointment. Massage therapists only provide therapeutic massage and modalities that are within the scope of practice for this licensed profession. Clients with acute injuries or conditions that are outside of the scope of practice for massage should consult with their doctor. All clients will be appropriately draped at all times during the massage session. Only the area(s) of the body that are currently being worked will be exposed. Private areas are never exposed or massaged. Client privacy and confidentiality will be maintained at all times. Any client who arrives under the influence of drugs or alcohol will be asked to leave. Clients are expected to be clean and have showered prior to receiving massage (on same day). All clients are provided with a competent and professional massage that focuses on the needs of each individual client. Harassment of any kind is not tolerated and the session will be terminated if this occurs, or if the practitioner's safety is compromised in any way. Clients are asked to avoid eating a heavy meal during the two hours prior to their treatment.