Terms & Conditions

To secure an appointment, it will be necessary to:

• To make an appointment please either use the booking system to request and appointment or contact me and include which treatment(s) you'd like to book as well as your availability.

• All new clients booking single treatment appointments will be required to pay a non-refundable booking fee of 25% of the total cost of your appointment via bank transfer. This must be paid within 12 hours of requesting your appointment. This fee will be discounted off of the total cost of your treatment. Failure to pay your non-refundable booking fee will result in your appointment being cancelled.

• If you are booking multiple treatments for one appointment you may be required to pay a 50% non-refundable booking fee (following the process outlined above) to secure your appointments.

• Christmas appointments - To protect my business at a time of high demand and ensure the most effective use of studio time, ALL bookings made between 12 and 24 December will require a 25% non-refundable booking fee to secure them. Our 48 Hour Cancellation/No Show Fee policy will apply.

Please note - booking fees are non-refundable. If you cancel with less than 48 hours notice; do not attend your appointment or are 10 or more minutes late for your appointment your booking fee will be retained, in full, by the studio to pay for the studio time you have chosen to reserve. The balance of your appointment will also become payable (see our 48 Hour Cancellation/No Show Fee policy). If you do not agree with this policy then ARK may not be the studio for you.