Last updated: 30/10/2025
Welcome to Avie Aesthetics. These Terms & Conditions govern your use of our website, online booking system, and all aesthetic treatments and services provided by Avie Aesthetics (“we”, “us”, or “our”).
By booking an appointment, accessing our website, or receiving treatment from us, you agree to comply with these Terms & Conditions.
1. Appointments and Bookings
- All appointments must be booked through our online booking system.
- When booking, you must provide accurate and complete personal information.
- We reserve the right to refuse service at our discretion if we believe a client is unsuitable for treatment or has provided false information.
2. Deposits and Payments
- A non-refundable deposit is required to secure your appointment.
- The deposit amount will be deducted from the total cost of your treatment on the day of your appointment.
- If you cancel or fail to attend your appointment, your deposit will be retained in accordance with our cancellation policy below.
3. Cancellation and Rescheduling Policy
- You may cancel or reschedule your appointment free of charge up to 48 hours before your scheduled appointment.
- Cancellations made within 24 hours of your appointment will incur a charge of 50% of the total booking cost.
- No-shows (failure to attend without notice) will be charged 100% of the total booking cost.
- All charges will be processed using the payment details provided at the time of booking.
4. Late Arrivals
- Please arrive on time for your appointment.
- If you arrive more than 10 minutes late, we may be unable to carry out your treatment and your deposit may be forfeited.
- Late arrivals may result in reduced treatment time or rescheduling at our discretion.
5. Client Eligibility and Consent
- Clients must be 18 years of age or older.
- Treatments will not be performed on clients who are pregnant or breastfeeding.
- You must complete and sign a medical and consent form before receiving any treatment.
- It is your responsibility to disclose all relevant medical conditions, medications, and allergies prior to treatment.
6. Medical Disclaimer
- All treatments provided are non-surgical aesthetic procedures and results may vary between individuals.
- We do not guarantee specific outcomes and advise that results depend on individual response and adherence to aftercare instructions.
- Our practitioners are trained and insured to perform aesthetic treatments in accordance with UK regulations.
- If you experience any adverse effects following treatment, you must contact us immediately.
7. Refunds
- Deposits are non-refundable under all circumstances.
- Once a treatment has been carried out, no refunds will be issued for completed services.
- Refunds may only be considered where a treatment has not been performed due to practitioner decision or medical contraindication.
8. Gift Vouchers and Promotions
- Gift vouchers are valid for 12 months from the date of purchase.
- Vouchers and promotions are non-transferable, non-refundable, and have no cash value.
- Discounts and promotions may not be used in conjunction with each other.
9. Website and Intellectual Property
- All content on the Avie Aesthetics website (including text, images, logos, and graphics) is the property of Avie Aesthetics and protected by copyright law.
- You may not reproduce, distribute, or use any content from our website without prior written consent.
10. Privacy and Data Protection
- We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR).
- Your personal information will be used solely for booking management, treatment records, and communication related to our services.
- For full details, please refer to our [Privacy Policy].
11. Liability
- While every effort is made to ensure your safety, Avie Aesthetics accepts no liability for loss, damage, or injury arising from treatments, except where caused by proven negligence.
- By proceeding with treatment, you acknowledge that aesthetic procedures carry inherent risks and agree to follow all pre- and post-treatment advice provided.
12. Governing Law
- These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us:
📧 avieaesthetics1@gmail.com
📞 07457 411670
By booking an appointment or using our services, you confirm that you have read, understood, and agree to these Terms & Conditions.
Privacy Policy
Last updated: 30/10/2025
At Avie Aesthetics, we are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, booking system, or treatment services, you agree to the terms of this Privacy Policy.
1. Who We Are
Avie Aesthetics
Location: Gateshead, England
Email: avieaesthetics1@gmail.com
Telephone: 07457 411670
Avie Aesthetics is the data controller responsible for your personal information.
2. Information We Collect
We may collect and process the following information about you:
a) Personal and Contact Details
- Name
- Address
- Date of birth (to confirm age eligibility)
- Email address and phone number
b) Booking and Payment Details
- Appointment dates and treatment history
- Deposit and payment records (processed securely through our booking system or payment provider — we do not store full card details)
c) Medical and Consent Information
- Medical history, allergies, and relevant health information provided on consultation and consent forms
- Photographs for treatment records and progress tracking (only with your consent)
d) Website and Communication Data
- Information collected when you visit our website (such as IP address, device information, and cookies)
- Communications sent via email, online forms, or social media messages
3. How We Use Your Information
We use your personal information to:
- Manage appointments, deposits, and payments
- Assess suitability for treatment and maintain accurate medical records
- Provide safe and effective aesthetic treatments
- Contact you about your appointments, aftercare, or follow-up
- Send you marketing updates and offers (only if you have opted in)
- Comply with legal and insurance obligations
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: To provide the treatments or services you have booked.
- Legal obligation: To comply with medical recordkeeping, insurance, and tax requirements.
- Consent: When you agree to receive marketing or provide medical/photographic consent.
- Legitimate interests: To manage our business operations and improve our services.
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely on password-protected systems and devices.
Only authorised staff have access to your information for legitimate business purposes.
6. Data Retention
- Client treatment and consent records are retained for a minimum of 7 years in accordance with UK insurance and medical recordkeeping requirements.
- Marketing contact details will be retained until you unsubscribe or withdraw consent.
- After this period, all data is securely deleted or anonymised.
7. Sharing Your Information
We will never sell or share your data with third parties for marketing purposes.
We may share data only with trusted service providers where necessary, such as:
- Our online booking and payment processing systems
- Professional insurers or legal advisors (only when required by law or for regulatory compliance)
All third-party providers we use are GDPR-compliant.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right to access – Request a copy of the information we hold about you.
- Right to rectification – Request correction of inaccurate or incomplete data.
- Right to erasure – Request deletion of your data where legally permissible.
- Right to restrict processing – Limit how we use your data.
- Right to data portability – Request transfer of your data to another provider.
- Right to object – Object to marketing or certain types of processing.
- Right to withdraw consent – Withdraw consent at any time for marketing or optional data use.
To exercise these rights, contact us at avieaesthetics1@gmail.com.
9. Marketing Communications
We may send you occasional emails or messages about special offers, new treatments, or events — only if you have given your explicit consent.
You can opt out at any time by clicking “unsubscribe” in any email or contacting us directly.
10. Cookies and Website Use
Our website may use cookies to enhance your browsing experience and analyse site traffic.
You can manage or disable cookies through your browser settings.
Cookies do not give us access to your computer or any personal information beyond what you choose to share.
11. Photography and Social Media
Before and after photos will only be taken and used for marketing or social media purposes with your explicit written consent.
You may withdraw this consent at any time by contacting us.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal, operational, or regulatory requirements.
The latest version will always be available on our website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
📧 avieaesthetics1@gmail.com
📞 07457 411670
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
By booking or receiving treatment at Avie Aesthetics, you confirm that you have read and understood this Privacy Policy.