Terms and Conditions

Terms & Conditions Welcome to Beauty by Jae! By booking an appointment with us, you agree to the following terms and conditions: 1. Booking Policy 1.1 New Client Booking Fee: • All new clients are required to pay a £5 non-refundable booking fee when securing their first appointment. • This booking fee will be deducted from the total cost of the appointment. 1.2 Payment: • Full payment for your service is required at the time of your appointment. • We accept online payments through our booking system, or cash - a receipt will be provided if paying with cash. We do not have a card payment machine at our premises. 2. Cancellation & No-Show Policy 2.1 Cancellations: • If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. • Cancellations made with less than 24 hours’ notice will incur a charge of 100% of the total appointment fee. 2.2 No-Show Policy: • If you fail to attend your appointment without notice, you will be charged the full price of the missed appointment. 2.3 Late Arrivals: • Please arrive on time for your appointment. Clients who arrive late may have their appointment shortened to avoid delaying other clients, but the full fee will still apply. • If you are more than 15 minutes late, your appointment may be canceled and treated as a no-show. 3. Refunds & Adjustments 3.1 Booking Fees: • The £5 booking fee for new clients is non-refundable. • If we cancel your appointment, your booking fee will be refunded or applied to a rescheduled appointment. 3.2 Satisfaction: • If you are dissatisfied with any aspect of your service, please contact us within 48 hours so we can address your concerns. 4. Health & Safety 4.1 Medical Conditions: • Please inform us of any medical conditions, allergies, or sensitivities prior to your appointment. We may need to adjust your treatment accordingly. 4.2 Contraindications: • For health and safety reasons, we reserve the right to refuse treatment if contraindications are present. 5. General 5.1 Changes to Terms: • We reserve the right to update these terms and conditions at any time. The most current version will always be available on our website. 5.2 Contact Information: • If you have any questions or concerns regarding these terms and conditions, please contact us at 07933 193 496. By booking an appointment, you agree to abide by these terms and conditions. Thank you for choosing Beauty by Jae! We look forward to pampering you.