Terms and conditions

Deposit

Appointments will require a booking fee which is non-refundable to secure bookings. The booking fee for salon appointments are £10. Any bookings over the value of £100.00 or a wedding booking will require a 50% booking fee, which is non-refundable.

Payment

Payments must be made in cash or a bank transfer prior to or at the time of appointment. Card payments can also be made if this service is available. All prices include value added tax at a current rate. For beauty training courses the balance must be paid 7 days prior to the start date. For a course of beauty treatments payment is made in full (unless a payment plan has been arranged) at the start of the course. Testing For wedding bookings, the balance is to be paid on or before the wedding day before any services are carried out. For new clients, the balance must be paid prior to the service on the first appointment.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. Please ensure your therapist is made aware of any medication/topical treatments or if you are under the care of any other practitioners and receiving any treatment prior to booking any treatment. Failure to inform your therapist will be at your own risk. You agree that any products used or treatments carried out are suitable for you and any adverse side effects are not the responsibility of the therapist and/or Bespoke Beauty by RH, therefore will not be refunded.

Mobile Phones

In the interest of comfort of all our clients and to maintain a calm and peaceful environment, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children

Please understand that we cannot accommodate children during your treatment.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Patch Test

A patch test must be carried out for certain treatments at Bespoke Beauty by RH at least 24 hours prior to your treatment. Anyone who has not had a treatment within the last 6 months must have a repeat patch test before their treatment. Failure to have a patch test will result in the Salon being unable to carry out the treatment and a 100% cancellation policy will apply.

Hours of Operation and Availability

General hours of operation are 6 days a week. Hours of work are Monday to Friday 9am to 3.30pm and 5pm till 7pm. Saturday 10am till 4pm. Any Additional hours of availability is at the owner’s discretion. Any hours of work at unsocial hours (before 7am and after 7pm, and some of the main bank holidays) will incur an additional charge of £20 per hour (this includes travel time also). Bridal and special occasion booking times if out of this availability can be discussed with us at the consultation stage.

We will reply to enquiries via text, email or on social media platforms usually between 8pm to 9pm daily. We will not respond to calls/ messages out of work hours.

Travel

We do travel out for certain treatments. A call out fee is charged and can be confirmed upon request depending on the time and distance. Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.

Refunds and Exchanges

Products must be returned unused, unopened with their seal and in the same condition as they were originally purchased from Bespoke Beauty by RH. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights. We do not provide refunds on treatments, however if we do not perform treatments to your standards please contact the salon within 24 hours of your treatment, for the salon to be able to assist any of your concerns. If the salon is closed, please leave a message or email us and we will contact you as soon as possible. We do not offer refunds on courses. The course payments are non transferable and non refundable. If you are unable to attend your course this will result in the loss of a full payment. (If there is a genuine reason, we may allow you to re-book). Any re-bookings or transfers onto another course will incur an additional £50 re-booking fee. No refunds will be given to a client who books the wrong course.

Punctuality and Courtesy

Please arrive a couple of minutes prior to the treatment if it is your first appointment at the salon. We require for you to complete a personal consultation form online or in person. This document is 100% confidential and is used for treatment purposes only.

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning/end of treatment.

Courses of Treatments

Have a validity of 12 months from date of purchase, unless otherwise stated. Any courses which have not been used within the year will be void. This also includes Laser courses. All courses must be paid in full at the time of booking (unless a payment plan has been arranged) and are non-refundable. Missed appointments can result in treatments being deducted from your course. Payment plans can include a 20% increase on the full payment price; if the payment plan exceeds 4 months, after the initial deposit payment.

Beauty Courses

Beauty courses must be paid for at the time of booking (unless a payment plan has been arranged). Once the payment has been made, the training manual for the course will be sent via email to the student for learning and completion of the theory side of the course. The student must have completed the theory manual before attending the practical training sessions.