Terms and conditions

Appointment Booking & Deposits: A deposit of £15 is required to confirm each appointment. Deposits are non-refundable if an appointment is cancelled with less than 24 hours’ notice or in case of a no-show. Late arrivals may result in partial service or cancellation, still subject to deposit forfeiture. Cancellation & Rescheduling: Cancellations must be made at least 24 hours prior to the appointment. Rescheduling notifications received within 24 hours may lead to deposit loss. Payments: Full payment is due at the end of each appointment. Acceptable methods: Bank transfer or card. Prices are fixed and non-negotiable. Client Responsibilities & Consent: Clients must disclose any allergies, infections, ongoing medical conditions, or medications before treatment. Inform the technician if you are unwell on the appointment day. Clients under 16 must be accompanied by a parent or guardian. Pre‑treatment consent forms are required. Service Description & Aftercare: BIAB (Builder In A Bottle) is a soak-off gel overlay designed to strengthen the natural nail and can last 2–4 weeks, depending on lifestyle factors. Infills or professional removal every 3–4 weeks are recommended to maintain nail health. Clients must follow aftercare instructions, including avoiding peeling or damaging the nails. Quality Guarantee & Repairs: A repair service is available within 3 days of original appointment for any quality defect (e.g. peeling or lifting), subject to availability. Colour changes or dissatisfaction are not covered under this guarantee unless a valid structural issue is confirmed. Refund Policy: Clients should report dissatisfaction within 48 hours of service. Refunds are not offered; resolution may include a partial or full complimentary repair if applicable. Privacy & Data Protection: Personal information is collected solely for appointment management and will not be shared with third parties. Client records will be held in accordance with GDPR, for a minimum of 7 years. Health & Safety: BIAB is applied using professional-grade products and cured under UV/LED lamps following manufacturer protocols. Clients are fully responsible for aftercare and any issues arising from neglect or improper removal. Limitation of Liability: The technician is not liable for any adverse reactions, allergic responses, or damage caused by incorrect home removal or client interference. Amendments: These Terms may be updated at any time. Any changes are effective immediately and apply from the date posted. Dated 30/07/2025