BLACKBURN BEAUTY — APPOINTMENT & SALON POLICY ✨
Hey lovely! 🤍
Thank you for booking with Blackburn Beauty. Please read the following policies carefully before booking your appointment.
By booking an appointment, you confirm that you have read, understood and agreed to all of the policies below.
These policies are in place to protect both my time and my small business, while ensuring every client receives the best possible experience. ✨
💰 BOOKING DEPOSIT & PAYMENT POLICY
• A deposit is required to secure your appointment.
• All deposits are non-refundable under any circumstances, unless the appointment is cancelled by Blackburn Beauty.
• Deposits cannot be refunded if you change your mind, cancel your appointment, are unable to attend, forget your appointment, or are unable to comply with the salon policies.
• Where applicable, your deposit will be deducted from the final cost of your treatment.
• All payments are bank transfer only. I do not accept cash or card payments.
• Full payment for your remaining balance is required before leaving your appointment.
• Please ensure your bank transfer has been completed before leaving the salon.
❌ CANCELLATIONS & RESCHEDULING
• If you cancel or reschedule within 48 hours of your appointment, 100% of the treatment price will be payable.
• Your deposit will be retained and the remaining balance may be charged depending on the circumstances.
• Cancellations made with more than 48 hours’ notice will still result in the deposit being retained, as deposits are non-refundable.
• If you need to reschedule, please give as much notice as possible. Rescheduling is subject to availability and is not guaranteed.
• Repeated cancellations or rescheduling may result in future appointments requiring payment in full at the time of booking.
🚫 NO-SHOW POLICY
• Failure to attend your appointment without contacting me will be classed as a no-show.
• No-shows are charged 100% of the treatment price.
• Deposits will not be refunded.
• Clients who repeatedly no-show may be refused future bookings.
⏰ LATENESS POLICY
• Please arrive on time for your appointment.
• I recommend arriving 5 minutes early where possible.
• If you are 10–15 minutes late, I may no longer be able to complete your appointment safely or to the expected standard.
• If your appointment cannot go ahead due to lateness, it will be treated as a cancellation/no-show and the appointment will be charged accordingly.
• I cannot extend appointments to accommodate lateness, as I may have another client booked immediately afterwards.
• Please do not arrive excessively early, as I may still be with another client and unable to accommodate you.
🕐 OUT-OF-HOURS APPOINTMENTS
• My standard working hours are 10am–6pm.
• Appointments requested outside of these hours may be available by prior agreement and will incur a £10 out-of-hours fee.
• Out-of-hours appointments must be agreed in advance and are not guaranteed.
🚻 TOILET & HOME SALON ACCESS
Please note that Blackburn Beauty is a home-based salon.
• There is no toilet access available to clients.
• Please use the toilet before arriving for your appointment.
• Clients are not permitted to enter other areas of my home unless specifically invited.
• Please remain within the designated salon area during your appointment.
Thank you for understanding and respecting my home and private space. 🤍
👭 NO GUESTS / PLUS ONES
• Please attend your appointment alone.
• No guests, friends, partners, children or additional people are permitted to attend appointments.
• This is a home-based salon and this policy is in place for privacy, safety, insurance and space reasons.
• Unfortunately, I cannot make exceptions to this policy.
💅 ARRIVAL PREPARATION
Fresh Nail Sets
• Please arrive with no existing product on your nails unless removal has been booked.
• If you arrive with existing product that has not been booked for removal, I may not have enough time to complete your appointment.
Gel Toes
• Please arrive with clean toes and no existing product where possible.
• Existing product on toes will incur a £5 removal charge.
• If additional removal is required and has not been accounted for within the appointment time, your treatment may need to be adjusted or rescheduled.
🎨 NAIL ART
• Nail art must be discussed at the time of booking.
• Please send inspiration pictures where possible so I can ensure enough time is allocated.
• Additional or more detailed designs requested during your appointment may not be possible if there is insufficient time.
• Nail art is charged according to the design and level of detail.
• I reserve the right to decline designs that cannot reasonably be completed within the allocated appointment time.
🩷 FIXES & REPAIRS
• If you experience an issue with your nails, please contact me as soon as possible.
• Complimentary fixes are available within 3 days of your appointment where the issue is due to application.
• After 3 days, repairs will be charged accordingly.
• Damage caused by picking, biting, impact, misuse, improper removal or general wear and tear is not classed as a free fix.
• Please contact me before attempting to repair or remove the nail yourself.
💸 REFUNDS
• Deposits are non-refundable unless Blackburn Beauty cancels your appointment.
• Treatment refunds are not offered once the treatment has been completed, as products, time and appointment space have been used.
• If you have an issue with your treatment, please contact me so that I can assess the situation and, where appropriate, arrange a fix in accordance with my fix policy.
🧼 HYGIENE, HEALTH & SAFETY
• Please inform me before your appointment if you have any allergies, infections, open wounds, contagious conditions, skin conditions or nail conditions that may affect your treatment.
• I reserve the right to refuse or postpone a treatment if I believe it would be unsafe or unsuitable to proceed.
• Please do not attend your appointment if you are unwell or have a contagious illness.
• If you are unsure whether a condition will prevent your treatment, please contact me before attending.
📱 PHONES & PERSONAL BELONGINGS
• Please keep personal belongings with you during your appointment.
• Blackburn Beauty is not responsible for lost, damaged or misplaced personal belongings.
• Please keep phone use to a minimum where possible so that your appointment can run smoothly.
🏠 HOME SALON RULES
As Blackburn Beauty operates from my home, I kindly ask that you respect the space as you would any professional salon.
• Please do not enter private areas of my home.
• Please do not touch personal belongings or equipment unless invited to do so.
• Please do not bring food or drinks into the salon unless agreed beforehand.
• Please keep noise to a minimum out of respect for my home and neighbours.
• Any inappropriate, aggressive, disrespectful or threatening behaviour will not be tolerated and may result in the appointment being ended immediately.
📸 CONTENT & SOCIAL MEDIA
• I may occasionally take photographs or videos of your nails for my portfolio and social media.
• If you do not wish for your hands/nails to be photographed or filmed, please let me know before your appointment.
• Your personal information will never be shared publicly without your permission.
🎁 GIVEAWAYS, OFFERS & PROMOTIONS
• Any giveaways, competitions, discounts or promotional offers are subject to their individual terms and conditions.
• Promotions cannot be exchanged for cash unless specifically stated.
📋 IMPORTANT
By booking an appointment with Blackburn Beauty, you confirm that you:
✔️ Have read and understood these policies ✔️ Agree to the cancellation and deposit terms ✔️ Understand that deposits are non-refundable unless I cancel ✔️ Understand that payment is bank transfer only ✔️ Understand that there is no toilet access ✔️ Understand that no guests or plus ones are permitted ✔️ Agree to arrive on time and prepared for your treatment ✔️ Agree to follow all salon hygiene, safety and home-salon rules
Thank you so much for respecting my policies and supporting my small business. 🤍
I genuinely appreciate every single booking and can’t wait to have you in the salon! ✨