All new and retuning clients will be required to complete a consultation/ health questionnaire before their treatment date. Failure to complete this form before the appointment will result in less treatment time as this is required for client safety and insurance purposes.
Some conditions will require a letter from a GP before a treatment can be undertaken. Once the consultation form is completed you will be advised by our therapist before your treatment if it is required.
It is the responsibility of the client to provide truthful and full information and the therapist or Blossom Head Spa and Beauty will not be held responsible for any adverse reaction from a treatment where the client has not provided truthful and correct information on their client consultation form.
A 'no show' is a client who does not attend their pre booked appointment and does not contact the salon in advance. In the event of a no show the client may be liable for the cost or part cost for the treatment as this could have been booked by another client.
Clients with a history of no shows will be required to make full payment in advance of their appointment. This is at the discretion of Blossom Head Spa and Beauty.
We believe every client has the right to be heard, respected and understood. We also believe that our staff have the right to work in a safe environment, free from abuse or harm caused by others. Aggressive or abusive behaviour including any bad language, threats, derogatory remarks or rudeness will not be tolerated. We reserve the right to ask a client to leave the premises and will result in the client being asked to to return. Any aggressive behaviour may be reported to the police if deemed necessary.
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