Terms and conditions

Effective Date: 14 October 2025

Business Name: Brows Amore

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1. General Information

By booking an appointment with Brows Amore, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth and professional experience for all clients. Please read carefully before making or attending an appointment.

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2. Appointments

• All appointments must be booked in advance via website.

• Please arrive 5–10 minutes early to allow time for consultation and preparation.

• If you are more than 10 minutes late, your appointment may be shortened or cancelled, and a late fee may apply.

• We reserve the right to refuse service to anyone at our discretion.

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3. Deposits & Payments

• A non-refundable deposit of £10 is required to secure your appointment.

• The remaining balance is due on the day of your appointment.

• We accept cash, card or bank transfer.

• Deposits are non-transferable unless proper notice is given (see cancellation policy).

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4. Cancellation & Rescheduling Policy

• Minimum 48 hours’ notice is required to cancel or reschedule your appointment.

• Cancellations made within less than 48 hours will result in a loss of deposit. Cancellations made 24 hours before appointment will result in full charge of service.

• No-shows will be charged 100% of the service cost and may be required to pay in full before rebooking.

• If you need to reschedule, please do so via booking system or phone.

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5. Patch Tests

• Patch tests are mandatory for all new clients and must be done at least 48 hours before certain treatments (e.g., tinting, lash lifts).

• You must inform us of any allergies, skin sensitivities, or medical conditions prior to treatment.

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6. Aftercare & Client Responsibility

• You are responsible for following all aftercare instructions provided.

• Results may vary depending on your natural lashes/brows, aftercare, and lifestyle.

• We are not responsible for reactions or results due to failure to follow aftercare advice.

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7. Refunds & Complaints

• All services are non-refundable once completed.

• If you are dissatisfied, please contact us within 48 hours so we can assess and offer a correction if appropriate.

• Corrections are at the discretion of the technician and must be scheduled within a reasonable timeframe.

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8. Health & Safety

• Please arrive with clean eyes/brows and no makeup.

• Do not attend your appointment if you are feeling unwell or have an eye infection.

• We reserve the right to refuse service if it may compromise your health or safety.

• Children or additional guests are not permitted in the treatment area for safety reasons.

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9. Privacy Policy

• Your personal information is kept confidential and used solely for booking and treatment purposes.

• We do not share your information with third parties except as required by law.

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10. Photography & Social Media

• Before & after photos may be taken for documentation and promotional use.

• If you prefer not to have your photos shared, please notify us before your treatment.

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11. Amendments

These Terms & Conditions are subject to change at any time. Updated versions will be provided every year. It is the client’s responsibility to review them before each appointment.

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By booking with Brows Amore, you confirm that you have read, understood, and agreed to these Terms & Conditions.