Policies

Welcome to Brows& All. Please read our policies carefully before booking to ensure the best experience. By booking an appointment, you agree to these terms and conditions.


Deposits & payments

To secure your appointment, a 50% non-refundable deposit is required. Your booking will be confirmed once the deposit has been received. The remaining balance is due on the day of your appointment in CASH.




Patch Tests & Liability

A patch test is required at least 24-48 hours before your appointment to check for any allergic reactions. It is the client's responsibility to book this in advance. Please DM @browsandall on Instagram to get this booked in! If you choose not to have a patch test, you accept full responsibility for any reactions that may occur. Brows& All is not liable for any adverse effects resulting from the treatment.


Late Arrivals & Time

Please aim to arrive on time and plan your journey accordingly. Please also attend appointments alone due to limited space. Brows&All understands that unforeseen circumstances can occur, so a 10-minute grace period is offered. • If you arrive 10 minutes late or more, a £10 late fee will be charged. • If you are 15 minutes late or more, your appointment will be canceled, and your deposit will be forfeited. In some cases, if there is no client scheduled after you and Brows&All is able to accommodate the full service, Brows&All is happy to proceed-but a £15 late fee will be charged to account for the inconvenience and additional time. In the case of not showing up to your appointment with no update beforehand you will be charged the full amount (on the original payment method).


Cancellations & Rescheduling

All Cancellations (by you) after booking is confirmed will result in the deposit being forfeited. All cancellations within 24 hours of your appointment will be charged the full price of the service. However you can reschedule with at least 48 hours' notice, and your deposit can then be transferred to a new appointment. You can only reschedule once! Your appointment could be cancelled if: -You don’t adhere to Brows&All’s terms & conditions/policies.


No show policy

Clients who fail to attend their appointment without prior notice will be charged the full cost of the service booked. Future bookings may be refused at the discretion of Brows&All. An additional fee may also be required to cover the inconvenience and to secure any future appointments.


Refunds & Complaints

Due to the nature of our services, no refunds will be issued. If you experience any issues, please contact us within 48 hours of your appointment for assessment. All deposits/appointments are non-refundable. In the rare event that Brows&All needs to cancel on the day of your appointment, Brows&All will gladly offer to reschedule you at the earliest available time. Refunds will not be issued; however, under extenuating circumstances and at the discretion of Brows&All, exceptions may be made. This policy helps me maintain fairness for both sides. Thank you for your understanding and support. By booking, you agree to this policy.




Liability Disclaimer!

Brows&All is not liable for any allergic reactions, adverse effects, or dissatisfaction with the final result. Clients (you) are responsible for reading through the policies, for following pre-care and aftercare instructions to ensure the best outcome. Clients must also note Brows&All reserves the right to refuse services if they see fit or feel unsafe, and that not adhering to any of the policies could lead to refusal of services on the day and/or future services -Any refusals will lead to the appointment being terminated and full payment being taken.

Terms and Conditions

Aftercare

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