Welcome to Brows& All.
Please read our policies carefully before booking to ensure the best experience. By booking an appointment, you agree to these terms and conditions.
Eid Bookings Policy
All appointments during the Eid period (as specified by Brows&All) will incur the applicable out-of-hours / peak period fee due to increased demand.
Full payment is required at the time of booking for all Eid appointments.
Due to extremely high demand and limited availability, Eid bookings are non-refundable and non-transferable.
All other standard booking policies remain in effect during this period.
✨ Peak Periods
During peak periods (including weekends, late evenings, and seasonal high-demand dates), appointment times are strictly enforced.
All clients are expected to arrive 10 minutes before their appointment time to avoid any lateness, however there is a 10-minute grace period. Clients arriving later than 10 minutes during peak periods will be treated as a no-show, this will be strictly enforced and the full appointment fee will be charged due to the high demand and inability to reallocate the appointment slot.
Reschedule requests will also not be accepted during peak periods, please make sure you are sure before booking!
Thank you for your understanding 🤍
Booking Fee / Deposit Disclaimer
Please note: Although our booking system refers to the upfront payment as a “deposit,” this payment is a non-refundable booking fee.
The booking fee secures your appointment time and covers administration, preparation, and loss of opportunity should the appointment be cancelled or not attended.
Booking fees are non-refundable under all circumstances.
To secure your appointment, a 50% non-refundable booking fee is required (unless it is during the Eid period please refer to this section). This is named as a “deposit” on the booking site when booking however it is a booking fee and it is non-refundable.
All Out of hours slots have a £20 extra fee this is to cover time and high demand there will always be a notice via instagram story or on the important section, sometimes the booking system may not show this additional price change however this will be automatically added on when the booking is confirmed. When booking an out of hours slot if the price isn’t already reflected please add this on at checkout or you will be subject to the payment processing fees by the platform (this would not come to me).
All booking fees including out of hours/peak period fees are strictly non-refundable. This is to cover the time, administration and preparation that goes into securing your appointment slot. If you cancel, including in the rare case of a reaction, your booking fee/deposit will be forfeited. This policy ensures fairness for all clients, as appointment times are reserved exclusively for you.
In the rare event of a reaction, booking fees cannot be refunded, or transferred this is to cover time and cost of products.
Your booking will be confirmed once the 50% booking fee (“deposit”) has been received.
The remaining balance is due on the day of your appointment in CASH.
Eid Period Bookings
Please note that all appointments booked during the Eid period require full payment at the time of booking.
Due to extremely high demand and limited availability, all Eid bookings are non-refundable and non-transferable.
Please ensure you are fully available before securing your appointment.
Top up appointments
If this option is available to book, you must book the top up within 3 weeks of the initial appointment after this you forfeit the right to book in a top up. Top ups cannot be rescheduled.
Thank you for your understanding 🤍
Consultation forms must be completed straight away the link is sent via email they need to be completed at least 24 hours before the appointment time so I can go through them properly but also have your consent. Consultation forms are required for safety and insurance purposes, if these aren’t completed 24 hours before your appointment, your slot will be automatically cancelled and you will lose your booking fee/deposit!
It is (you) the client’s responsibility to inform us of the following:
-To inform us of any allergies, skin conditions, or medical concerns before your appointment. -If you have had any recent cosmetic treatments, please consult with us before booking.
Brows&All reserve's the right to refuse service if we believe it may cause harm or if our policies are not respected.
The brow lamination or bleaching treatment is NOT suitable for clients who:
Have a positive reaction to the patch test. • Have cuts, abrasions, inflammation, or swelling in the brow area. •Have used retinols, AHAs, or BHAs or similar harsh skin care within the past week (if you have an upcoming appointment please stop using these for a minimum of 7 days prior to and after the appointment) Suffer from alopecia, sunburn, or have extremely sensitive skin. Are under the influence of alcohol or drugs. • Have conditions such as trichotillomania, blepharitis, dry eye syndrome, active psoriasis/eczema flare up, herpes simplex, eye infections, folliculitis, or conjunctivitis. Have been diagnosed with cataracts, diabetic retinopathy, or glaucoma-unless they provide a GP's letter confirming they are fit for treatment. • Are currently undergoing or have recently completed chemotherapy. It is recommended to wait until the brows have fully recovered. Have recent scar tissue around the brow area • Have had Lasik surgery within the past six weeks. • Have had recent permanent makeup (must wait 4 to 6 weeks) or eyelift surgery (must wait 4 to 6 months).
At Brows& All we take safety seriously and want to avoid causing any harm to our clients and we're very sorry but again in these instances we will have to refuse you for these treatments.
A patch test is required at least 48 hours before your appointment to check for any allergic reactions and to run through the consultation form. Please note booking fees are non refundable even in the case of a reaction.
This policy is in place for safety and scheduling reasons.
Important Notice:
Patch tests are required for all new clients and are needed only once, provided there have been no changes to products, treatment type, or medical history.
If you have previously had this treatment with me and experienced no reaction, you do not need to book another patch test, unless I specifically advise otherwise.
It is the client's responsibility to book this in advance on the booking link. Booking a patch test is the responsibility of the client, going ahead without one means you accept all the responsibility and risks.
Please DM @browsandall on Instagram for any further assistance.
By booking you accept full responsibility, for any reactions that may occur, Brows& All is not liable for any adverse effects resulting from the treatment.
Your safety is always my top priority. If a reaction occurs during your treatment, I may need to pause or stop the service. • If the treatment cannot be completed due to a reaction, the appointment time, products used, and my expertise will still be chargeable at the full price. • Where possible, I will complete a partial service on the day if I see it is safe to do so (with your agreement), but the fee will remain the same and no refunds will be made. • This policy is in place to protect both my time and your safety.
Please remember patch tests must also be attended alone due to limited space, you will be refused at the door and at risk of losing your booking fee if you don’t follow our policies. Thank you for your understanding!
Please aim to arrive on time and plan your journey accordingly.
Please also attend appointments alone due to limited space and safety purposes.
Brows&All understands that unforeseen circumstances can occur, so a 10-minute grace period is offered.
Please also let me know if you’re running late, if you're late and you don’t give me any notice beforehand you will be treated as a no show and charged the full appointment fee.
• Clients arriving within 10 minutes of their scheduled appointment time will be seen as planned.
• Clients arriving 10 minutes late (or more) will incur a £10 late fee, charged to the original payment method/cash.
Arrival after the grace period will result in the appointment being cancelled at the discretion of Brows&All this will be based on availability. This will also in turn mean the booking fee is lost as all booking fees are non refundable and the remainder of the appointment is payable (payment due in full).
• Clients arriving 15 minutes late (or more) will be treated as a no-show. In this instance, the appointment will be cancelled, the booking fee forfeited, and the remaining balance of the treatment will be charged. This means payment is due in full.
Sometimes in rare cases Brows&All may agree to proceed with the treatment (subject to schedule availability), a £20 late continuation fee will apply.
If Brows&All agrees to continue late charge must be paid.
Repeated lateness may result in refusal of future bookings.
Peak Periods
During peak periods (including weekends, late evenings, and seasonal high-demand dates), a strict 10-minute grace period applies.
Clients arriving more than 10 minutes late during these times will be treated as a no-show, and the full appointment fee will be charged due to the high demand and inability to reallocate the appointment slot.
Cancellations
• All cancellations made after a booking is confirmed will result in the loss of the booking fee/deposit.
• Cancellations made within 24 hours of the appointment or on the day will be charged 100% of the service cost even for unforeseen circumstances and reactions.
Rescheduling
• Appointments may be rescheduled- depending on availability (once only), with a minimum of 72 hours’ notice.
This does not apply to top up appointments outside the 3 week window.
• Rescheduling must be completed via the booking system ONLY, you can also access this using the link provided in your confirmation email. Please note the booking system automatically doesn’t allow reschedule requests within 72hours.
• Direct messages (including Instagram) and emails are not accepted as a rescheduling method.
• If your reschedule request goes through and is accepted, your booking fee/deposit will be transferred to the new appointment, subject to availability.
• If your reschedule request is declined due to other reasons or lack of availability, you must either keep the original appointment or cancel (deposit will be forfeited).
•Reschedule requests for out of hours appointments need to be like for like (same price). For standard appointments (when rescheduling), like for like appointments may not always be available due to how quickly these get booked out, you will either need to keep the original booking or pay the extra fee for a out of hours slot!
• All policies apply to rescheduled appointments.
Please note:
Rescheduling is offered as a courtesy, not an entitlement. We are not obligated to accommodate reschedule requests. All requests are subject to availability and approval.
Business Rights
• Brows & All reserves the right to cancel or reschedule appointments at its discretion and to refuse rescheduling.
• In rare circumstances where Brows&All needs to cancel for personal reasons, booking fees/deposits will be transferred to a new appointment date however refunds will not be given.
•If an appointment needs to be rescheduled, it will be moved to a like-for-like slot. This means the same treatment and pricing structure will apply. If you choose to reschedule to a different type of appointment (e.g. weekend or premium slot), any applicable price difference will be charged.
Non-Compliance
Your appointment may be cancelled if:
• You fail to adhere to Brows & All’s terms, conditions, or policies.
Eid Bookings
Please note that due to high demand during the Eid period, all appointments booked during this time are non-transferable.
The standard 72-hour rescheduling policy does not apply to Eid bookings.
Please ensure you are 100% available before booking, as changes or reschedules cannot be accommodated during this period.
Bookings during this period are also non-refundable.
Thank you for your understanding 🤍
Clients who fail to attend their appointment without prior notice will be charged the full cost of the service booked.
Future bookings may be refused at the discretion of Brows&All. An additional fee may also be required to cover the inconvenience and to secure any future appointments.
• All booking fees/deposits are strictly non-refundable.
•Due to the nature of our services, no refunds will be issued once a booking has been made. • Refusals or cancellations - (including where policies have not been followed) will result in the full booking fee being forfeited. • If you experience any issues, please notify us within 48 hours of your appointment for assessment.
•In the rare event of a reaction Brows&All has the right to cancel, and charge the full cost of the service to cover time/cost and expertise. • In the rare event that Brows & All needs to cancel on the day (for personal reasons), we will gladly reschedule your appointment at the earliest availability and transfer your booking fee/deposit to the new booking. Please note refunds will not be issued.
Booking fees are non refundable and non-transferable in these instances.
By booking with Brows & All, you confirm that you have read, understood, and agree to this policy when booking.
Proper aftercare is essential for the best results. Instructions will be provided after your appointment.
Results vary person to person depending on skin type, hair growth cycle, and previous treatments (e.g., plucking, threading).
Brows& All is not responsible for how long the results last. Brows&All is not liable if aftercare instructions are not followed.
Brows&All will not be refund the cost of a service after it is completed, under any circumstance.
By booking you agree to these policies.
Proof of ID is required on the day of your appointment sent to me via email or on Instagram DM in order to receive full address details. Please send this beforehand refusal to do so will mean the appointment will get cancelled and the booking fee/deposit lost. The full name on the booking must match the full name on your ID.
This measure is for safety and security purposes, as Brows&All operates from a private studio, clients are required to provide valid proof of ID before receiving the full studio address.
✅ Accepted forms of ID include:
This measure helps ensure a safe environment for both client and practitioner and prevents unauthorised or fraudulent bookings.
Thank you for your understanding and cooperation in maintaining a secure and professional environment.
— Brows&All Safety Policy
Information Collection-We collect personal information, including your name, contact details, and health information, through consultation forms to provide safe and personalized services.
Use of Information-
Your information is used solely to manage your bookings, tailor treatments, and ensure your safety. We do not share your personal data with third parties without your explicit consent, except as required by law.
Data Security-We take appropriate measures to protect your data from unauthorized access, loss, or misuse. Your information is stored securely and accessed only by authorized personnel.
Retention Period-
We retain your personal information only as long as necessary for the purpose of providing our services and complying with legal obligations.
Your Rights-You have the right to access, correct, or request deletion of your personal data. If you wish to exercise these rights or have any questions about how your data is handled, please contact us at browsandall@gmail.com
Consent-
By submitting your consultation form and booking with us, you consent to the collection and use of your personal information as outlined in this policy.
Brows&All is not liable for any allergic reactions, adverse effects, or dissatisfaction with the final result.
Clients (you) are responsible for reading through the policies, for following pre-care and aftercare instructions to ensure the best outcome. Clients must also note Brows&All reserves the right to refuse services if they see fit or feel unsafe, and that not adhering to any of the policies could lead to refusal of services on the day and/or future services -Any refusals will lead to the appointment being terminated and full payment being taken. Thank you for your understanding!