Terms and Conditions

Welcome to Brows& All. Please read our policies carefully before booking to ensure the best experience. By booking an appointment, you agree to these terms and conditions.

To secure your appointment, a 50% non-refundable deposit is required. Your booking will be confirmed once the deposit has been received. The remaining balance is due on the day of your appointment in CASH.

Consultation forms must be completed straight away the link is sent via email they need to be completed at least 24 hours before the appointment time so I can go through them properly but also have your consent. Consultation forms are required for safety if these aren’t completed your appointment will be cancelled and you will lose your deposit! - If you’ve booked a last minute appointment -you have within 1 hour of booking to complete the form! It is your responsibility as the client to ensure these are filled out in time.

It is (you) the client’s responsibility to inform us of the following: -To inform us of any allergies, skin conditions, or medical concerns before your appointment. -If you have had any recent cosmetic treatments, please consult with us before booking. Brows&All reserve's the right to refuse service if we believe it may cause harm or if our policies are not respected. The brow lamination or bleaching treatment is NOT suitable for clients who: Have a positive reaction to the patch test. • Have cuts, abrasions, inflammation, or swelling in the orow area. •Have used retinols, AHAs, or BHAs or similar harsh skin care within the past week (if you have an upcoming appointment please stop using these for a minimum of 7 days prior to and after the appointment) Suffer from alopecia, sunburn, or have extremely sensitive skin. Are under the influence of alcohol or drugs. • Have conditions such as trichotillomania, blepharitis, dry eye syndrome, active psoriasis/eczema flare up, herpes simplex, eye infections, folliculitis, or conjunctivitis. Have been diagnosed with cataracts, diabetic retinopathy, or glaucoma-unless they provide a GP's letter confirming they are fit for treatment. • Are currently undergoing or have recently completed chemotherapy. It is recommended to wait until the brows have fully recovered. Have recent scar tissue around the brow area • Have had Lasik surgery within the past six weeks. • Have had recent permanent makeup (must wait 4 to 6 weeks) or eyelift surgery (must wait 4 to 6 months). At Brows& All we take safety seriously and want to avoid causing any harm to our clients and we're very sorry but again in these instances we will have to refuse you for these treatments.

A patch test is required at least 24-48 hours before your appointment to check for any allergic reactions. It is the client's responsibility to book this in advance. Please DM @browsandall on Instagram to get this booked in! If you choose not to have a patch test, you accept full responsibility for any reactions that may occur. Brows& All is not liable for any adverse effects resulting from the treatment. Your safety is always my top priority. If a reaction occurs during your treatment, I may need to pause or stop the service. • If the treatment cannot be completed due to a reaction, the appointment time, products used, and my expertise will still be chargeable. • Where possible, I will complete a partial service (with your agreement), but the fee will remain the same unless otherwise agreed. • This policy is in place to protect both your safety and the time allocated to your booking.

Please aim to arrive on time and plan your journey accordingly. Please also attend appointments alone due to limited space. Brows&All understands that unforeseen circumstances can occur, so a 10-minute grace period is offered. • If you arrive 10 minutes late or more, a £10 late fee will be charged. • If you are 15 minutes late or more, your appointment will be canceled, and your deposit will be forfeited. In some cases, if there is no client scheduled after you and Brows&All is able to accommodate the full service, Brows&All is happy to proceed-but a £15 late fee will be charged to account for the inconvenience and additional time. In the case of not showing up to your appointment with no update beforehand you will be charged the full amount (on the original payment method).

All Cancellations (by you) after booking is confirmed will result in the deposit being forfeited. All cancellations within 24 hours of your appointment will be charged the full price of the service. However you can reschedule with at least 48 hours' notice, and your deposit can then be transferred to a new appointment. You can only reschedule once, please note all policies apply to rescheduled appointments also. Brows & All reserves the right to cancel or reschedule appointments at our discretion. While we will always aim to provide as much notice as possible, there may be rare circumstances (e.g., illness, emergencies, technical issues) where prior notice cannot be given. In such cases, deposits will be transferred to a new appointment date. Your appointment could be cancelled if: -You don’t adhere to Brows&All’s terms & conditions/policies.

Clients who fail to attend their appointment without prior notice will be charged the full cost of the service booked. Future bookings may be refused at the discretion of Brows&All. An additional fee may also be required to cover the inconvenience and to secure any future appointments.

• All deposits are strictly non-refundable. • Due to the nature of our services, no refunds will be issued once a booking has been made. • Refusals or cancellations - (including where policies have not been followed) will result in the full booking fee being forfeited. • If you experience any issues, please notify us within 48 hours of your appointment for assessment. • In the rare event that Brows & All needs to cancel on the day, we will gladly reschedule your appointment at the earliest availability and transfer your deposit to the new booking. Please note refunds will not be issued. By booking with Brows & All, you confirm that you have read, understood, and agreed to this policy.

Proper aftercare is essential for the best results. Instructions will be provided after your appointment. Results vary person to person depending on skin type, hair growth cycle, and previous treatments (e.g., plucking, threading). Brows& All is not responsible for how long the results last. Brows&All is not liable if aftercare instructions are not followed.

1. Information Collection- We collect personal information, including your name, contact details, and health information, through consultation forms to provide safe and personalized services. 2. Use of Information- Your information is used solely to manage your bookings, tailor treatments, and ensure your safety. We do not share your personal data with third parties without your explicit consent, except as required by law. 3. Data Security- We take appropriate measures to protect your data from unauthorized access, loss, or misuse. Your information is stored securely and accessed only by authorized personnel. 4. Retention Period- We retain your personal information only as long as necessary for the purpose of providing our services and complying with legal obligations. 5. Your Rights- You have the right to access, correct, or request deletion of your personal data. If you wish to exercise these rights or have any questions about how your data is handled, please contact us at browsandall@gmail.com 6. Consent- By submitting your consultation form and booking with us, you consent to the collection and use of your personal information as outlined in this policy.

Brows&All is not liable for any allergic reactions, adverse effects, or dissatisfaction with the final result. Clients (you) are responsible for reading through the policies, for following pre-care and aftercare instructions to ensure the best outcome. Clients must also note Brows&All reserves the right to refuse services if they see fit or feel unsafe, and that not adhering to any of the policies could lead to refusal of services on the day and/or future services -Any refusals will lead to the appointment being terminated and full payment being taken. Thank you for your understanding!