Terms and Conditions

Terms and Conditions Welcome to Browssh These Terms and Conditions govern your use of our services, including lash, brow, hair styling, and makeup artistry. By booking with us, you agree to these Terms and Conditions. 1. Booking Policy 1.1 Appointments: All appointments must be booked in advance through solo. 1.2 Deposit: A non-refundable deposit of £10/£20 is required to secure your appointment. This amount will be deducted from your total balance. 1.3 Confirmation: Your booking will be confirmed only after the deposit is received. 1.4 Late Arrivals: If you are more than 15 minutes late, your appointment may be canceled or rescheduled at our discretion. 2. Cancellation and Rescheduling Policy 2.1 Client Cancellations: • Cancellations made at least 48 hours in advance can reschedule their appointment without losing the deposit. • Cancellations made within [specific time] will result in the loss of your deposit. 2.2 Rescheduling: Clients may reschedule once without additional charges if notice is provided at least 48 hours before service. 2.3 No-Show Policy: Failure to attend your appointment without notice will result in a full charge for the service. 2.4 Provider Cancellations: If we need to cancel or reschedule your appointment, your deposit will be transferred to the new booking date or refunded upon request. 3. Services 3.1 Service Description: Detailed descriptions of our services are available on our website/solo platform. 3.2 Consultations: For certain services, a consultation may be required. The client is responsible for providing accurate information during the consultation. 3.3 Satisfaction Guarantee: If you are dissatisfied with a service, please notify us immediately to allow for corrections. Refunds are not provided but corrective adjustments may be offered at our discretion. 4. Health and Safety 4.1 Allergies and Medical Conditions: Clients must disclose any allergies, medical conditions, or sensitivities prior to their appointment. 4.2 Patch Tests: For certain treatments lash lifting or brow tinting, a patch test is required at least 24-48 hours prior to the appointment. Refusal to complete a patch test waives liability. 4.3 Hygiene: We adhere to strict hygiene standards to ensure the safety of our clients and staff. Clients are expected to arrive with clean skin/hair as applicable for their service. 5. Payments 5.1 Accepted Payments: We accept payments via cash or debit card 5.2 Outstanding Balances: The remaining balance must be paid in full at the end of the service. 5.3 Refunds: Payments for completed services are non-refundable. 6. Liability and Disclaimer 6.1 Client Responsibility: Clients are responsible for following aftercare instructions provided during the appointment. 6.2 Limited Liability: We are not responsible for adverse reactions, damages, or dissatisfaction arising from undisclosed conditions, failure to follow aftercare, or external factors. 6.3 Photography Consent: Before-and-after photos of your service may be taken and used for marketing purposes with your consent. 7. Code of Conduct 7.1 Respect: We maintain a respectful and professional environment. Disrespectful, abusive, or inappropriate behavior will not be tolerated. 7.2 Right to Refuse Service: We reserve the right to refuse service to clients who violate our policies or exhibit inappropriate behavior. 8. Privacy Policy 8.1 Data Collection: Personal information collected during bookings is used solely for appointment management and will not be shared with third parties. 8.2 Confidentiality: Your personal and medical information is treated with strict confidentiality. 9. Changes to Terms and Conditions We reserve the right to update these Terms and Conditions at any time. Clients will be notified of significant changes. 10. Contact Information For questions or concerns, please contact us at 07798881837. Client Agreement By booking an appointment, you acknowledge that you have read, understood, and agree to these Terms and Conditions.