I am committed to providing you with a relaxing and professional experience. Please review these terms and conditions carefully. By booking an appointment or using my services, you agree to the following:
Appointments can be booked via telephone, text, email or through my online booking system.
A 50% deposit may be required when booking your appointment. Your deposit will be deducted from the cost of your treatment.
I require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 24 hours’ notice are subject to the following cancellation policy:
If a deposit has been paid: Your deposit will be non-refundable and non-transferable.
Existing clients who have not paid a deposit: A cancellation fee of 50% of the value of the cancelled or rescheduled appointment will be payable.
Rescheduling an appointment within 24 hours is treated as a late cancellation of the original appointment, as that appointment time has been reserved specifically for you.
Any outstanding cancellation fee must be paid before a further appointment can take place.
Repeated late cancellations, rescheduling or failure to attend an appointment may result in future bookings being declined.
Thank you for your understanding and for respecting my time and my small business.
Please arrive on time for your scheduled appointment and send me a message when you arrive. I will come and let you in when the treatment room is ready for you.
As appointments are booked for a specific amount of time, arriving late may unfortunately reduce your treatment time.
If you arrive too late for your treatment to be carried out safely or without affecting the next client’s appointment, your treatment may need to be rescheduled.
Where an appointment cannot go ahead due to late arrival, this will be treated as a late cancellation and the relevant cancellation fee will apply.
Thank you for respecting your appointment time and helping me provide every client with the relaxed, unhurried experience they deserve.
Payment is due in full at the end of your treatment, unless payment has been made in advance.
I accept payment by bank transfer to my business account (preferred), cash, debit or credit card, contactless payment and The Treatment Room by Katie gift vouchers.
Please note that I do not accept American Express.
Any deposit paid at the time of booking will be deducted from the final cost of your treatment.
Annual Price Review
Treatment prices are reviewed annually and may be increased as part of my annual price review.
Clients will be given a minimum of 30 days’ notice of any price increase before the new prices take effect.
Any appointments taking place before the effective date of a price increase will be charged at the existing price. Appointments taking place on or after the effective date will be charged at the new price, including appointments that were booked in advance.
Any outstanding cancellation or late-rescheduling fees must be settled before a further appointment can take place.
Gift vouchers may be used towards treatments at The Treatment Room by Katie but cannot be exchanged for cash.
Please keep your gift voucher or voucher details safe. Lost or misplaced vouchers may not be able to be replaced.
Gift vouchers must be used before their expiry date. Unfortunately, expired vouchers cannot be redeemed.
Gift vouchers are valid against treatments at The Treatment Room by Katie only and cannot be used towards the purchase of Temple Spa products. Temple Spa product purchases are processed separately and payment is made directly to Temple Spa.
Appointments booked using a gift voucher are subject to the same cancellation and rescheduling policy as all other appointments.
Your health, safety and wellbeing are important to me.
Please let me know before your treatment about any medical conditions, allergies, injuries, medications or other circumstances that may affect your treatment. Please also let me know if you are pregnant or think you may be pregnant, as some treatments or products may need to be adapted or may not be suitable.
Where appropriate, I may ask you to seek advice or clearance from a suitable healthcare professional before proceeding with a treatment. If it is not safe or appropriate to carry out your treatment, I reserve the right to adapt, postpone or decline the treatment.
If a treatment cannot go ahead because relevant health information was not disclosed before your appointment, a cancellation fee may apply.
Clients under the age of 16 must have consent from a parent or legal guardian.
Treatments are provided on a private, one-to-one basis within my home-based treatment room.
Some treatments require a consultation and/or patch test before your appointment. Where a patch test is required, this must be completed within the timeframe specified when booking.
For tinting and lash lifting treatments, a patch test appointment must be booked and completed before the treatment can take place.
If a required consultation or patch test has not been completed, I may be unable to carry out your treatment. Where this results in an appointment being cancelled at short notice, the relevant cancellation policy will apply.
Treatment times are approximate and may include consultation, preparation and finishing time where appropriate.
Treatment packages containing multiple treatments are offered at a package price and are designed to be enjoyed during the same appointment unless otherwise stated. Package treatments cannot normally be separated across different appointments.
Every treatment is subject to consultation and suitability. I reserve the right to adapt or decline a treatment where I believe it would not be appropriate or safe to proceed.
I want you to be happy with both your treatment and your experience at The Treatment Room by Katie. If you have any concerns about a treatment or product, please contact me as soon as possible so that I have the opportunity to understand the issue and work with you towards an appropriate resolution.
Refunds are considered in accordance with your statutory consumer rights. Nothing within these Terms & Conditions affects your statutory rights.
These Terms & Conditions may be updated from time to time to reflect changes to my services, policies or legal requirements. The current version will always be available on my website.
The Terms & Conditions applicable to your booking will be those in place at the time your appointment is booked, unless a change is required by law.
2 White Thorn Close, Stokesley, TS9 5FX, GB
07808 710063
Tuesday: 10:00 - 17:00 · Wednesday: 9:00 - 20:00 · Thursday: 10:00 - 20:00 · Friday: 10:00 - 18:00 · Saturday: 10:00 - 17:00