Terms and Conditions

Age Requirements We’re sorry, but we can’t provide services to anyone under 16. If you look under 25, please bring a photo ID. If you book for someone under 16, the appointment will be canceled, and full payment will be required if within 48 hours. Booking fees are non-refundable. Booking A non-refundable booking fee is needed to secure your appointment. If you cancel, the fee is lost. To avoid losing your fee, please be sure about your booking. If you miss your appointment without 48-hour notice, you’ll be charged in full. Pre-book your infills to get your preferred time and avoid extra charges. Arrival Please arrive 5 minutes early with clean, makeup-free eyes, brows, and lashes. Extra cleaning time means less treatment time and may incur a £10 fee. Late arrivals may shorten your service time but will still be charged in full. Less than 40% lash extensions require a full set. Book infills within 3 weeks of your last appointment. Refund & Complaints Policy Booking fees cover our time, products, and expenses. If you’re unhappy with a service, contact us within 48 hours. We’ll assess and fix any issues caused by us. We have a zero-refund policy to keep prices fair for everyone. Prior Allergies & Allergic Reactions If you’ve had allergic reactions to lash extensions before, this treatment isn’t recommended and is non-refundable. We aren’t liable for any reactions. Patch Test Stop by the salon for a patch test at least 24 hours before your treatment- for tint treatments, lamination and lash lifts. We recommend testing every 3 months. Please arrange this via message when booking. Out of Hours Appointments Need a last-minute lash appointment outside normal hours? Contact us directly; we may be able to fit you in for a £15 fee. Eyelash Infilling We don’t infill work from other technicians. We’ll need to remove the old set and apply a new one. Payment Responsibility: You understand and agree that all services rendered are charged directly to you, and you are personally responsible for the payment of the agreed-upon amount at your appointment.