Terms & Conditions

By Ell Studio Terms & Conditions

By booking an appointment, you agree to the following terms and conditions:

1. Booking & Deposits

A deposit will be required to secure your appointment. This deposit is non-refundable and will be deducted from the total cost of your service.

2. Cancellation Policy

We require at least 24–48 hours’ notice for cancellations or rescheduling.

Failure to provide adequate notice may result in loss of deposit or a cancellation fee.

3. Late Arrivals

If you arrive late, your appointment may be shortened or cancelled to avoid delays for other clients. Full service charges may still apply.

4. No-Shows

Clients who do not attend their appointment without notice will forfeit their deposit and will be required to pay in full before booking future appointments.

5. Health & Safety

Clients must inform us of any medical conditions, allergies, skin sensitivities, or infections prior to treatment.

We reserve the right to refuse treatment if it is deemed unsafe.

6. Patch Testing (if applicable)

Patch tests may be required for certain treatments (e.g. tinting, lash extensions). Failure to attend a patch test may result in cancellation of your appointment. This is the clients responsibility to make sure you book in for your patch test 48 hours before your appointment if you’ve never had one done by me before.

7. Results & Aftercare

Results may vary depending on individual factors. Aftercare advice will be provided and is very accessible via my facebook and instagram highlights and must be followed to achieve the best outcome. We are not responsible for issues arising from failure to follow aftercare instructions.

8. Refund Policy

Due to the nature of our services, we do not offer refunds. If you are dissatisfied, please contact us within 24–48 hours so we can assess and resolve the issue.

9. Children & Guests

Unless agreed in advance, please do not bring children or additional guests to your appointment. i work from home in a small space so this must be respected.

10. Personal Belongings

We are not responsible for any lost or damaged personal items.

11. Right to Refuse Service

We reserve the right to refuse or discontinue services at any time if behaviour is inappropriate or if health and safety is compromised.

12. Agreement

By booking an appointment, you confirm that you have read, understood, and agreed to these terms and conditions