Terms and Conditions

- Clients must be atleast 16 years old. - A non-refundable deposit is required to confirm all bookings. No appointment is confirmed until the deposit has been received. - All prices are starting prices and may vary depending on the service, this will be discussed during your consultation. - By booking, you consent to photos being taken for promotional use, unless you opt out. - A consultation is mandatory at least 48 hours prior to the appointment for a skin test and, if required, a strand test. - Consultation forms must be completed and submitted at least 48 hours before your appointment. These will be sent to the email you provide. - Appointments can be rescheduled up to 24 hours in advance. - Cancellations must be made at least 24 hours in advance to avoid a cancellation fee (50% of the service cost). - Late arrivals may result in a shortened appointment or cancellation. In either case, the deposit will be forfeited. - A £10 travel fee applies. - Clients must ensure accurate address details ano parking information are provided. - The service area must be clean, comfortable, and suitable, including: • A suitable working area • Access to mains power (for electrical equipment) • A sink with running water (for hair washing, etc.) • A chair • A table or worktop - If the service area is not suitable, the stylist/ therapist reserves the right to refuse service. - Full payment is due immediately after the service. - Accepted payment methods: cash or card. - No refunds will be issued once the service has been completed. If you are dissatisfied, please get in touch within 48 hours so we can work together on a solution. - Any inappropriate or disrespectful behaviour will result in immediate refusal of service. - All stylists/therapists are fully insured, qualified, and hold relevant certifications for all services offered.