Appointments Please arrive on time (no more than 5 minutes early) As I also work from a home-based space, early arrivals may not be accommodated Arriving more than 10 minutes late may result in your appointment being cancelled.
Cancellations & Rescheduling More than 48 hours notice → no charge 48 hours and less → 50% fee Less than 24 hours / no shows → 100% fee Appointments are reserved just for you, so late changes mean I’m often unable to fill the space.
Location & Environment Appointments take place in a home-based salon in Ilminster and a salon space in Crewkerne Full address for home salon appointments will be provided upon booking This is a calm, one-to-one space designed for you to relax.
Guests Please attend your appointment alone This helps keep the space calm and allows me to focus fully on your service.
Nail Care & Aftercare Please follow all aftercare advice given I cannot guarantee longevity if: Nails are picked or bitten Excessive force is applied Products are altered or removed elsewhere Any issues must be raised within 48 hours of your appointment.
Health & Allergies Please inform me of any allergies, sensitivities or medical conditions before your appointment If needed, a patch test may be recommended.
Right to Refuse Service I reserve the right to refuse or stop a service if: You arrive significantly late There is inappropriate behaviour Policies are not respected There are health/safety concerns.
Personal Belongings Please keep your belongings with you during your appointment I cannot take responsibility for lost or damaged items.
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