Terms and Conditions

Terms and Conditions 1. Introduction Welcome to Culena Skin, by accessing or using our website, services, or products, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please refrain from using our services. 2. Services Culena Skin provides skin specialist consultations, treatments, and related services. Our website offers information, booking options, and customer support. 3. Medical Disclaimer Our services do not replace professional medical advice. Always seek guidance from a qualified healthcare provider before undergoing any treatment. Results vary, and we do not guarantee specific outcomes. 4. Eligibility To use our services, you must be at least 18 years old or have parental consent. By booking an appointment, you confirm that you meet this requirement. 5. Appointments & Cancellations Appointments can be booked via our Instagram, Solo or by phone. Cancellations or rescheduling must be made at least 48 hours in advance. Late cancellations or no-shows will be charged 50% of the booking. Resulting in you being unable to book our services in the future if no contact prior to the date of booking. 6. Payments & Refunds Holding fee of £20 is required to book your appointment. The remaining balance is required at the time of booking or after the appointment as specified. This holding fee is non refundable, transferable once if rescheduled before 48 hours. Refunds are only available under specific conditions, subject to our discretion. 7. User Responsibilities You must provide accurate information when using our services. Misuse of our website or abusive behavior toward staff will not be tolerated. 8. Privacy & Data Protection We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to this collection and use. 9. Limitation of Liability We are not liable for any direct, indirect, or consequential damages arising from the use of our services, including adverse skin reactions. 10. Third-Party Links Our website may contain links to third-party sites. We do not endorse or take responsibility for their content. 11. Changes to Terms We reserve the right to modify these Terms at any time. Continued use of our services after changes constitute acceptance of the revised Terms. 12. Contact Us For any questions, please contact us via instagram @culenaskin.