Terms and conditions

Please take the time to read our terms and conditions before you book. For cancellations, we allow up to 24 hours before you can cancel your appointment, under 24 hours results in a 50% charge of your appointment fee. Rescheduling we allow up to 24 hours before your appointment, you will not be charged. To reschedule, this can be done via our website , our social media (defyne_you) ,our mobile (07748785689) or our email (defyneyou2025_outlook.com).We allow up to a 10 minute grace period for lateness as we understand sometimes this is not down to you, unfortunately anything more may result in a reschedule or your appointment. Please let us know in enough time if you’re running late so we can avoid this.