Booking & Service Policies – Destiny Head Spa
We value your time and ours. Please take a moment to read through our cancellation policy before booking your appointment.
Booking & Payment
- A valid credit/debit card is required to secure all bookings.
- No payment will be taken at the time of booking, but charges may apply in case of late cancellation or no-show.
Public Holiday Surcharge
- A 15% surcharge applies to all bookings on public holidays.
- Gift vouchers and promotional vouchers do not cover the public holiday surcharge.
- The surcharge is payable on the day of your appointment.
Cancellations
- Cancellations must be made at least 48 hours before your appointment.
- Cancellations made within 48 hours may incur a 50% cancellation fee.
- Cancellations can be made via phone, SMS, or Instagram DM.
No-Show Policy
- If you do not show up for your appointment without notice, a 100% no-show fee may apply.
- Repeated no-shows may result in being unable to book future appointments.
Rescheduling
- Rescheduling is free up to 48 hours in advance.
- Last-minute rescheduling may be treated as a cancellation and may incur a fee.
Late Arrivals
- Please arrive on time. If you are more than 15 minutes late, your session may be shortened or rescheduled.
- In such cases, a partial fee may still apply.
Illness or Emergencies
- We understand that emergencies or illness can happen.
- Please let us know as early as possible — we may waive fees at our discretion for genuine cases.
How to Contact Us
📞 04 789 64 294, 04 045 65 098
📩 Instagram DM: @destinyheadspa