CANCELLATION / RESCHEDULING
We require 24 hours notice to cancel or reschedule appointments of 2 hour duration or less and 48 hours for appointments of more than 2 hour duration or you will loose your deposit . Whilst we fully appreciate this may be necessary giving adequate time to refill the appointment. Last minute cancellations & no shows cost small business large losses in revenue each year. This policy is in place to protect our self employed small businesses.
FAILURE TO ATTEND APPOINTMENT
We reserve the right to request full payment of your missed appointment and payment in advance of future appointments.
DEPOSITS
A deposit is required to successfully confirm your booking and will be deducted from the full payment.
Refunds are made via the method of payment and are only issued when cancellation is made 24 hours before the appointment. This must also be in accordance with our cancellation policy.