Terms and conditions

Consultations & Professional Assessment

Durham Hair Loss Clinic by JDK operates on an appointment-only basis. All services are provided following a professional consultation, assessment, and suitability review.

All advice, treatment recommendations, and homecare guidance are based on the information provided during consultation, alongside professional clinical judgement at the time of assessment.

Personalised Treatment Approach

Treatment plans are tailored to the individual and may include a combination of clinically led treatments, scalp-focused therapies, cosmetic solutions, homecare recommendations, and where appropriate, private blood screening.

Treatment recommendations and ongoing plans may be adjusted based on individual response, progress, suitability, and treatment goals.

Results & Expectations

Hair restoration, scalp care, and aesthetic treatments cannot guarantee specific results. Outcomes vary between individuals depending on factors including hair loss type, scalp condition, medical history, lifestyle factors, consistency, and adherence to professional recommendations.

Medical Information

Clients are responsible for providing accurate, complete, and up-to-date medical and personal information prior to treatment.

Durham Hair Loss Clinic by JDK reserves the right to refuse, postpone, or discontinue treatment where services are deemed unsuitable, unsafe, or not in the client’s best interests.

Appointments & Cancellations

Appointments must be booked in advance. We require reasonable notice for appointment cancellations or amendments.

Missed appointments or late cancellations may be subject to a cancellation fee or loss of booking deposit.

Payments

Payment terms, treatment costs, and package agreements will be discussed and agreed upon during consultation or at the time of booking.

Liability

All services are carried out with professionalism, care, and attention. However, Durham Hair Loss Clinic by JDK cannot be held responsible for outcomes beyond our reasonable control, individual biological response, or where professional advice and aftercare guidance are not followed.

Acceptance

By booking an appointment with Durham Hair Loss Clinic by JDK, you confirm that you have read, understood, and agreed to these Terms & Conditions.