Terms and conditions

Durham Hair Loss Clinic by JDK operates on an appointment-only basis. All services are provided following a professional consultation and assessment.

Consultations & Services

All advice, treatments, and product recommendations are based on the information provided during your consultation and professional clinical judgement at the time.

Results & Expectations

Hair loss treatments and services cannot guarantee specific results. Outcomes vary between individuals depending on factors such as hair loss type, severity, lifestyle, and adherence to recommendations.

Medical Information

Clients must provide accurate and complete medical and personal information. We reserve the right to refuse or postpone services if treatment is deemed unsuitable.

Appointments & Cancellations

Appointments must be booked in advance. We require reasonable notice for cancellations or changes. Missed or late-cancelled appointments may be subject to a fee.

Payments

Payment terms will be discussed and agreed upon at the time of booking or consultation.

Liability

While all services are carried out with care and professionalism, Durham Hair Loss Clinic by JDK cannot be held responsible for outcomes beyond our control or where advice is not followed.

Acceptance

By booking an appointment, you confirm that you have read, understood, and agreed to these Terms & Conditions.