Terms and Conditions

By booking a treatment with Eden eyes you are agreeing to our policies. Please read fully before making your booking and ensure you understand everything. Any questions and further information needed, please do not hesitate to use the contact method to ask. Booking fee A £20 non-refundable booking fee is required to confirm and secure your appointment slot. This is retrieved at the time of booking and deducted from the full treatment price on the day. Cancellation policy We understand that life happens and cancelling and rescheduling may be necessary in unforeseen circumstances. In these unlikely events, we kindly request for 48 hours notice for cancellations. Cancellations made with less than 24 hours notice will require payment equal to 50% of the treatment booked as it is unlikely the slot will be rebooked at such short notice. Failure to pay this will result in you not being able to book with Eden Eyes. Rescheduling We will gladly reschedule an appointment you can no longer attend and transfer your booking fee to a new appointment, if more than 48 hours notice is given. This will only be allowed once and anything less than 48 hours notice is classed as a cancellation. Lateness Please allow extra time to arrive to your appointment. Unfortunately we will have to cancel any appointments that are attended more than 10 minutes late as this disrupts the daily schedule. We do not like to disrupt the artists time to complete your treatments to our high standard. Patch tests Patch tests are required for a number of our treatments. They give us an indication if you are likely to have an allergic reaction to the products used for your chosen treatment. It’s is vital your patch test is administered 48 hours before your appointment. You will need to come in person for a lash extension patch test. The duration is 30 minutes and costs £15. A new patch test is recommended for pregnant and breastfeeding clients. Appointment Prep Please arrive to your appointment with clean eyes, lashes and brows. If you have eye make up on, cleaning time will be deducted from your treatment time. The cleaner your eyes are, the more time we have for sprucing and relaxing! Avoid tight hairstyles where your hair is tied at the back of your head near your neck for your comfort. Wear comfy clothes and be prepared for no phone use.