Terms & Conditions

ALL BOOKINGS REQUIRE A 20% DEPOSIT AT BOOKING. THIS IS NON REFUNDABLE AND WILL GO TOWARDS YOUR TOTAL COST

PLEASE ENSURE YOU GIVE 24HRS NOTICE FOR CANCELLATIONS OR RESCHEDULING. ANY CANCELLATION OR CHANGES WITHIN 24HRS OF YOUR APPOINTMENT WILL RESULT IN A $30 BOOKING FEE

A CLIENT WHO DOES NOT GIVE NOTICE OF CANCELLATION AND DOES NOT ATTEND THEIR APPOINTMENT ARE CONSIDERED ""NO-SHOWS" A NO-SHOW CLIENT MAY BE CHARGED THEIR FULL APPOINTMENT AMOUNT AND MAY BE REFUSED FUTURE TREATMENTS

IF YOU ARE RUNNING LATE, CONTACT ME IMMEDIATELY. ARRIVING MORE THAN 15 MINUTES LATE TO YOUR APPOINTMENT COULD RESULT IN AN UNFINISHED SERVICE DEPENDING ON TIME AVAILABLE, OR A CANCELED APPOINTMENT

ELEGANCE BY ELLA DOES NOT OFFER FULL REFUNDS. IF YOU ARE UNHAPPY WITH ANY PART OF YOUR SERVICE, REPORT THIS TO ME DURING YOUR APPOINTMENT. RETOUCHES TO NAILS/ART WILL BE FREE IF REPORTED WITHIN 5 DAYS OF YOUR APPOINTMENT

ELEGANCE BY ELLA OPERATES FROM A STUDIO WITH OTHER TECHNICIANS AND WE MAY NOT BE ABLE TO ACCOMMODATE GUESTS DUE TO DEMAND

YOU ARE WELCOME TO BOOK BACK-TO-BACK APPOINTMENTS WITH A FRIEND AND BOTH ATTEND EACH OTHERS APPOINTMENTS

BEFORE YOUR APPOINTMENT, PLEASE ENSURE YOU REPORT ANY PREVIOUS ADVERSE REACTIONS TO NAIL SERVICES, ANY ALLERGIES OR CONCERNS THAT MAY AFFECT YOUR APPOINTMENT. MAJOR CONCERNS MAY RESULT IN A REFUSAL OF SERVICE AS WE PRIORITISE HEALTH AND SAFETY AT ELEGANCE BY ELLA

*BY BOOKING YOU AGREE TO THESE TERMS AND CONDITIONS