Terms and Conditions

Welcome to Elite Lashes! By booking an appointment with us, you agree to the following terms and conditions. These are in place to ensure a smooth, professional, and relaxing experience for all our lovely clients. 1. Appointments • All appointments must be booked in advance via our booking system or direct message on Instagram @elitelashesxx. • Please arrive on time. Being more than 15 minutes late may result in a cancelled appointment and a cancellation fee. 2. Deposits & Payments • A non-refundable deposit of [£X] is required to secure your booking. This will be deducted from the total cost of your treatment. • The remaining balance is due on the day of your appointment, payable by cash or [insert other accepted payment methods]. 3. Cancellations & Rescheduling • We kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment. • Cancellations made with less than 48 hours’ notice will result in the loss of your deposit. • No-shows may be required to pay in full before booking again. 4. Patch Tests • Patch tests are required for all new clients at least 24–48 hours before your first lash extension appointment. • If you do not complete a patch test and choose to proceed, you do so at your own risk and waive liability. 5. Aftercare • Full aftercare instructions will be provided after your appointment. Following them is essential for lash retention and eye health. • We cannot be held responsible for lash retention issues due to poor aftercare or failure to follow advice. 6. Refund Policy • Due to the nature of the service, refunds are not offered. • If you experience any issues, please contact us within 48 hours of your appointment so we can discuss a possible fix or infill. 7. Client Health & Safety • Please inform us of any eye conditions, allergies, or health concerns before your treatment. • We reserve the right to refuse service if a condition poses a risk to your health or our safety standards. 8. Photography & Social Media • Before and after photos may be taken for portfolio and social media purposes. • If you prefer not to be photographed, just let us know before your appointment. 9. Age Policy • Clients must be 16 years or older to receive lash extensions. • Proof of age may be required. 10. Right to Refuse Service • Rude or inappropriate behaviour will not be tolerated. We reserve the right to refuse service to anyone.