Terms and Conditions

You are advised to arrive no more than 5 minutes before your appointment starts All late arrivals will result in your appointment being reduced by a commensurate amount of time. I reserve the right not to extend appointments due to late arrivals and all late arrivals will be charged 100% of the appointment fee. You will be considered a “no-show” if you fail to arrive after 15 minutes If you fail to attend your appointment, or are classified as a “no show”, you will still be charged for 100% of the cost of the appointment.

All appointments whether made by phone or online are processed through a third-party booking platform called SOLO. If you make an appointment through the SOLO platform you will be required to provide payment details at the time of booking. If you make an appointment over the phone, online, or in person, you will receive an email fro SOLO asking you to confirm your appointment by entering your payment details. You must complete the health consultation forms in advance of your appointment. Failure or refusal to complete the form may result in your appointment being cancelled, and you may be charged in accordance with our cancellation policy. For continuity of care all clients must complete the form for every appointment with Fiona’s Therapies

If you have an health condition please check with your primary health provider or GP to ensure that the treatment is a safe option for you before booking your appointment with Fiona’s Therapies Upon booking your appointment, you are required to complete our health consultation form as soon as you receive it. This will ensure that any reasonable adjustment sl can be made and allows me to determine whether the treatment can safely and comfortably take place If you fail to complete the health consultation form prior to arrival, I may cancel your appointment, and you will be charged in accordance with the cancellation policy. If you fail to complete the form prior to arrival, and it is found that you have a condition that prevents you from receiving the treatment safely or comfortably you will still be charged the full amount for the appointment. Fiona’s Therapies has sole discretion in determining whether an appointment can be carried out safely or comfortably, and it’s decision in this regard shall be final.

I require a minimum of 48 hours advance notice, if you cancel at least 48 hours in advance of your confirmed appointment time you will offered the opportunity to reschedule your appointment or cancel If less than 48 hours of your confirmed appointment time you will forgot your deposit. If you for any reason can no longer attend the appointment and contact me with less than 1 hours notice you will be charged the full appointment fee In some rare circumstances if I need to cancel your booking, I will give you as much notice as reasonably possible and you will be entitled to reschedule your booking or receive a full discount