Terms and Conditions

Instructor: Ashleigh Business Name: Flo Pilates Service: 1:1 and 2:1 Reformer & Mat Pilates sessions Studio Location: Private studio in Longhorsley, near Morpeth Bookings & Payments All 1:1 and 2:1 sessions must be booked in advance through the Flo Pilates booking system. A 50% non-refundable deposit is required at the time of booking to secure your session. The remaining 50% balance is due on the day of your session, before the class begins. 10-session packages must be paid in full upfront and used within 12 weeks from the date of the first session unless otherwise agreed. Sessions are non-transferable and deposits are non-refundable. Cancellations & Rescheduling A minimum of 24 hours’ notice is required to cancel or reschedule a session. Cancellations with less than 24 hours’ notice will be charged in full and cannot be rescheduled. If you arrive late, your session will still end at the scheduled time. Sessions will not be extended or refunded for late arrivals. In the rare case Ashleigh needs to cancel, your session will be rescheduled at no additional cost. Health & Safety All clients must complete a PAR-Q and consultation form before their first session. It is your responsibility to inform Ashleigh of any changes to your health, injuries, or pregnancy. Participation in Pilates is at your own risk. While every care is taken to ensure your safety, Flo Pilates and Ashleigh accept no liability for injury sustained during sessions. You must wear comfortable, non-restrictive clothing. Grip socks are recommended for Reformer sessions. Studio Etiquette Please arrive no more than 5 minutes before your session time. Mobile phones must be silenced during sessions to maintain a peaceful environment. Only water is permitted in the studio—no food or other drinks. Please respect the space, equipment, and others using the studio. Privacy All client information is kept strictly confidential and will not be shared with any third parties without consent. By booking a session, you agree to the collection of your personal and health information solely for the purpose of delivering safe and effective Pilates sessions. If you have any questions regarding these terms, please don’t hesitate to get in touch before booking. Thank you for choosing Flo Pilates – I can’t wait to move with you!