Terms and Conditions

To provide all clients with the best possible experience, please read and agree to the following booking terms before scheduling your appointment: 1. Booking Deposit A 25% non-refundable deposit is required to secure your appointment. This will go toward your total treatment cost. Appointments without a deposit will not be confirmed. 2. Cancellations & Rescheduling We require at least 48 hours’ notice to reschedule or cancel your appointment. If less than 48 hours is given, your deposit will be forfeited. Same-day cancellations or no-shows will result in a 100% charge of the service booked. We allow up to 3 reschedules per client. Additional changes may require prepayment in full. Repeat no shows may be refused future bookings. We understand life happens so please reach out. We may waive the cancellation penalty at our discretion. 3. Late Arrivals If you arrive more than 10 minutes late, we may need to reschedule your appointment, and your deposit will be forfeited. Out of respect for other clients, late arrivals will shorten your treatment time if we proceed. 4. Payment The remaining balance is due at the end of your appointment. We accept bank transfer & cash. All prices are final and non-negotiable. 5. Skin Preparation Please follow the prep instructions provided for your treatment. Failure to do so may result in the service being declined, and your deposit will be lost. 6. Medical Conditions & Skin Concerns You must inform us of any medical conditions, allergies, active infections, or skin concerns before your appointment. You have the chance to do this when filling out your consultation form and when you attend for treatment. Certain treatments may not be suitable as your safety comes first. 7. Respect Policy We reserve the right to refuse service to anyone who is rude, aggressive, or repeatedly violates clinic policies.