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Terms and conditions

Terms & Conditions

By booking an appointment, you confirm that you have read, understood, and agreed to the following terms.

Cancellations

Appointments must be cancelled or rescheduled with at least 48 hours’ notice. Cancellations within 48 hours result in a loss of deposit. Repeated late cancellations may require full payment in advance.

Lateness & No-shows

A no-show is defined as failing to attend without notice, and no-shows are charged 100% of the appointment cost. If a client arrives more than fifteen minutes late, the appointment may be shortened or cancelled to avoid disrupting other clients, with full payment still due. Repeated no-shows or late arrivals may require full payment in advance or restricted online booking.

Booking the Correct Service

Please ensure you book the correct service to allow sufficient time for your appointment.

If additional work, repairs, removal, or design changes are required and not booked in advance, this may incur an additional charge or require rescheduling.

Service Correction Policy

Client satisfaction is important, and every effort is made to deliver high-quality results.

If you experience a genuine issue with your nails (such as lifting or chipping) within 3 days of your appointment, please contact us with clear photos. A complimentary fix will be offered where appropriate.

Please note:

  • Corrections must be reported within the stated timeframe.
  • Fixes are only available for issues related to product application.
  • Changes of mind regarding colour, shape, or design are not considered corrections and will require a new booking at standard pricing.
  • Damage caused by trauma, picking, improper aftercare, or failure to follow advice is not covered under the correction policy.

Health & Aftercare

Clients are responsible for disclosing any relevant medical conditions, allergies, or sensitivities prior to treatment.

Proper aftercare advice must be followed to maintain results. Failure to follow aftercare instructions may affect longevity and is not covered under the correction policy.

Right to Refuse Service

We reserve the right to refuse or discontinue service if:

  • There are signs of infection or contraindications
  • Inappropriate behaviour occurs
  • Policies are repeatedly breached

Agreement

By proceeding with your booking, you acknowledge and agree to these terms and conditions.

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Gel Nails

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52 Station Crescent, Rayleigh, SS6 8AU, GB

07988 791369

Monday - Friday: 10:00 - 22:00 · Saturday: 8:00 - 14:00 · Sunday: 8:00 - 12:00

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