Terms & Conditions

1. Appointments & Booking

All appointments must be booked via the online booking system or directly through the business. A valid contact number and email address are required at the time of booking.

2. Deposits

A non-refundable deposit may be required to secure your appointment. This will be deducted from the total cost of your treatment. Appointments are not confirmed until the deposit has been received.

3. Cancellations & Rescheduling

We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations with less than 48 hours’ notice may result in loss of deposit.
• Repeated late cancellations may require full payment upfront for future bookings.

4. Late Arrivals

If you arrive late, your treatment time may be shortened to avoid impacting other clients. Full treatment costs will still apply. If you are more than 10–15 minutes late, your appointment may need to be cancelled and your deposit forfeited.

5. No Shows

Failure to attend your appointment without notice will result in loss of deposit and may require full payment upfront for future bookings.

6. Treatment Suitability

All clients must complete a consultation form prior to treatment. It is your responsibility to disclose any medical conditions, allergies, medications, or skin concerns.

Treatments may be refused if deemed unsuitable or unsafe.

7. Patch Testing

Patch tests are required for certain treatments at least 24–48 hours prior to your appointment. Failure to attend a patch test may result in your appointment being cancelled.

8. Results & Expectations

Results vary from person to person. While every effort is made to achieve the best outcome, no guarantees can be made regarding results.

9. Payments

Full payment is due at the end of your appointment unless otherwise stated.

10. Refund Policy

Due to the nature of services provided, we do not offer refunds on treatments. If you have any concerns, please contact us within 48 hours so we can address them.

11. Children & Guests

To maintain a relaxing environment, we kindly ask that you attend your appointment alone unless previously agreed.

12. Right to Refuse Service

We reserve the right to refuse treatment to anyone who is rude, inappropriate, or if the treatment is not in the client’s best interest.

13. Contact & Communication

Please allow up to 24 hours for responses to messages. Appointment confirmations and reminders will be sent via email or SMS where possible.