Salon Terms & Conditions
Appointments & Booking All appointments must be booked through the online booking system or directly with Hannah. Please ensure you select the correct treatment and allow enough time for nail art or add-ons where applicable.
Deposits A deposit may be required to secure your appointment. Deposits are non-refundable but can be transferred if sufficient notice is given for rescheduling.
Cancellations & Rescheduling A minimum of 48 hours notice is required to cancel or reschedule an appointment. Appointments cancelled with less than 48 hours notice may result in the loss of your deposit or a cancellation fee of up to 50% of the treatment cost.
Appointments that are cancelled with less than 24 hours notice will incur a 100% cancellation fee of the treatment cost.
No Shows Failure to attend an appointment without notice will result in 100% of the treatment cost being charged, and future bookings may require full payment in advance.
Late Arrivals If you arrive late, your treatment time may be shortened to avoid delaying the next client. In some cases the appointment may need to be rescheduled and a fee may apply.
Health & Medical Conditions Clients must inform the therapist of any medical conditions, allergies, medications, pregnancy, or skin concerns prior to treatment. Certain treatments may require a consultation or patch test.
Patch Testing Patch tests may be required for some treatments. If a patch test is declined, treatments may not be carried out.
Right to Refuse Treatment The therapist reserves the right to refuse treatment if it is deemed unsuitable, unsafe, or if the client is under the influence of drugs or alcohol.
Children & Guests To maintain a calm and relaxing environment, please attend appointments alone unless previously agreed.
Payments Payment is required at the end of your appointment via card, cash, or other accepted payment methods.
Refunds Due to the nature of beauty treatments, refunds are not offered. However, if you experience any issues, please contact us within 48 hours so we can resolve the matter.
Gift Vouchers Gift vouchers are non-refundable and must be used before their expiry date.
Respect & Behaviour A respectful and safe environment is expected at all times. Any inappropriate behaviour will result in the appointment being terminated immediately.