Terms, Conditions & Privacy Policy - Hair.by.Kitty
Last updated: 27/03/2026
1. About Us
Hair.By.Kitty is a sole trader hairdressing service operated by Kitty Ridgway-Southwell , based in Milton Keynes. Services are provided from a home salon and via mobile appointments.
Bookings are managed through the Solo booking app.
2. Bookings (Solo App)
- All appointments must be booked via the Solo app.
- By booking through Solo, you agree to these Terms, Conditions & Privacy Policy.
- Please ensure all details (services, contact information, and address for mobile bookings) are accurate at the time of booking.
3. Deposits & Payments
- A non-refundable deposit of 20% may be required to secure your booking.
- Bookings are not confirmed until any required deposit is received.
- The remaining balance is due at your appointment.
- Prices may vary depending on hair length, thickness, and service time required.
4. Cancellations & Rescheduling
- A minimum of 24 hours notice is required to cancel or reschedule via the Solo app.
- Late cancellations may result in loss of deposit.
- No-shows may be charged up to 50% of the appointment cost and may require full prepayment for future bookings.
5. Mobile Appointments
- Clients must provide a safe and suitable working environment.
- Access to plug sockets, adequate lighting, and space is required.
- Parking must be available or covered where applicable.
- Travel fees may apply and will be confirmed within the booking.
6. Home Salon Appointment
- The full address will be provided after booking confirmation.
- Please arrive on time. Late arrivals may result in reduced treatment time or cancellation.
7. Consultations, Health & Safety
- Clients must disclose any allergies, sensitivities, or relevant medical conditions.
- Patch tests may be required at least 48 hours before colour services.
- Services may be refused if deemed unsafe or unsuitable.
8. Results & Liability
- Results may vary depending on hair condition and history.
- If you are unhappy, please make contact within 48 hours.
- Adjustments may be offered at our discretion.
- We are not liable for reactions caused by undisclosed conditions.
9. Personal Belongings
We are not responsible for any loss or damage to personal belongings during appointments.
10. Privacy & Data Protection (UK GDPR)
10.1 Data Controller
Hair.by.kitty is the data controller.
Contact:
Kitty Ridgway-Southwell
Hair.by.kitty@outlook.com
07950383395
10.2 Data We Collect
When you book via Solo, we may collect:
- Name and contact details
- Address (for mobile services)
- Appointment history
- Consultation details (including allergies where relevant)
- Payment information (processed securely by third-party providers)
10.3 How Your Data Is Used
Your data is used to:
- Manage your bookings within Solo
- Deliver services safely and effectively
- Contact you regarding appointments
- Maintain records for insurance and legal purposes
10.4 Lawful Basis
We process your data under:
- Contract (to provide services)
- Legitimate interests (business operations)
- Legal obligations (record keeping)
- Consent (for marketing and sensitive data)
10.5 Sensitive Data
Any health-related information (e.g. allergies) is collected only with your consent and used solely for your safety during treatments.
10.6 Data Sharing
Your data may be shared with:
- Solo (booking platform)
- Payment providers
- Legal authorities if required
Your data is never sold.
10.7 Data Retention
- Client records: up to 6 years
- Booking data: as required for business use
- Marketing preferences: until withdrawn
10.8 Your Rights
You have the right to:
- Access your data
- Request corrections
- Request deletion
- Withdraw consent
- Complain to the UK Information Commissioner’s Office (ICO)
10.9 Data Security
We take reasonable steps to protect your data using secure systems and password-protected devices.
11. Marketing
You will only receive marketing if you opt in. You can unsubscribe at any time.
12. Cookies
Solo and any linked website may use cookies to improve user experience.
13. Changes to These Terms
We may update these terms at any time. The latest version will always be available via our booking platform.
14. Contact
Kitty Ridgway-Markey
Hair.by.kitty@outlook.com
07950383395
By booking through Solo, you confirm that you have read and agree to these Terms, Conditions & Privacy Policy.