Terms & Conditions

These Terms & Conditions apply to all appointments booked online with Halia Skin & Aesthetics.

By booking an appointment, you confirm that you have read, understood, and agreed to the terms below.

1. Medical Disclaimer

All information provided on this website and booking system is for general information only and does not constitute medical advice.

All medical-grade treatments require a consultation. Treatment suitability can only be determined following assessment by a qualified practitioner. Booking an appointment does not guarantee that a treatment will be carried out.

Individual results may vary and cannot be guaranteed.

2. Eligibility

By booking, you confirm that:

• You are 18 years of age or over
• You are not pregnant or breastfeeding (unless explicitly advised otherwise)
• You will disclose full and accurate medical information during consultation

We reserve the right to refuse or postpone treatment if it is deemed unsafe or unsuitable following consultation.

3. Consultations

• All treatments are subject to consultation and clinical assessment
• The practitioner may recommend an alternative treatment or no treatment
• The booking fee does not entitle a client to a specific procedure

4. Booking Fee & Payments

• A booking fee of 20% of the treatment price is required at the time of booking
• The booking fee is deducted from the final balance
• The remaining balance is payable on the day of treatment, either by cash or card

5. Cancellation & Rescheduling Policy

This policy applies to all appointments, regardless of reason.

Booking Fee

• The 20% booking fee is non-refundable
• The booking fee may be transferred to a new appointment if at least 48 hours’ notice is provided

Cancellation Charges

• 48 hours or more notice: No additional charge beyond the booking fee
• 24–48 hours’ notice: A charge equal to 50% of the total treatment price
• Less than 24 hours’ notice or failure to attend: 100% of the treatment price will be charged

Where applicable, any outstanding balance must be paid before future appointments can be booked.

6. Late Arrivals

Late arrival may result in reduced treatment time or cancellation of the appointment. In such cases, cancellation charges may still apply.

7. Limitation of Liability

To the fullest extent permitted by law:

• We do not guarantee treatment outcomes
• We are not liable for outcomes resulting from incomplete or inaccurate medical information
• Liability is limited to the value of the treatment provided

Nothing in these terms excludes liability for death or personal injury caused by negligence.

8. Data Protection

Personal and medical information provided during booking will be processed in accordance with GDPR

By booking an appointment, you consent to the collection and processing of your data for the purpose of managing your appointment and treatment.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.