Terms and conditions

TERMS AND CONDITIONS

Hannah’s Beauty Clinic

These terms and conditions apply to all appointments, treatments, products and services provided by Hannah’s Beauty Clinic. By booking an appointment or receiving a treatment, you confirm that you have read, understood and agreed to these terms.

APPOINTMENTS

● Appointments are available by prior booking only.

● Please arrive on time for your appointment.

● Arriving late may reduce your treatment time, and the full treatment price may still apply.

● If you arrive more than 15 minutes late, your appointment may need to be cancelled or rearranged.

● Please inform the salon when booking if you have any medical conditions, allergies, sensitivities or other relevant concerns.

● Clients under the age of 18 may require parental or guardian consent, depending on the treatment and applicable requirements.

CANCELLATIONS AND RESCHEDULING

● We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment.

● Appointments cancelled or rearranged with less than 24 hours’ notice may be subject to a cancellation fee.

● Missed appointments may be charged in full.

● Repeated cancellations, late arrivals or missed appointments may require a deposit or full payment in advance.

● Deposits may be non-refundable if the appointment is cancelled late or missed.

CONSULTATIONS AND PATCH TESTING

● A consultation may be required before certain treatments.

● Patch testing may be required for selected treatments, including some lash, brow, tinting and skincare services.

● Patch tests must be completed within the timeframe advised by your therapist.

● If a patch test is not completed when required, the treatment may be refused or changed.

● A negative patch test does not guarantee that a reaction will not occur.

● Please inform your therapist immediately if you experience any reaction following a patch test.

HEALTH AND MEDICAL INFORMATION

● Clients must provide accurate and up-to-date information about their health, medication, allergies, pregnancy, skin conditions and previous treatments.

● Please inform your therapist of any changes to your health before each appointment.

● Treatments may be refused, postponed or adapted if they are considered unsuitable or unsafe.

● Hannah’s Beauty Clinic reserves the right to refuse treatment where there is a risk to the client, therapist or others.

● Clients should seek medical advice where appropriate before receiving a treatment.

TREATMENT RESULTS AND REACTIONS

● Results vary between individuals and cannot be guaranteed.

● Some treatments may cause temporary redness, sensitivity, swelling or other minor reactions.

● You are responsible for following all aftercare instructions provided by your therapist.

● Hannah’s Beauty Clinic cannot accept responsibility for problems caused by failure to follow aftercare advice or by using unsuitable products after treatment.

● If you experience a concerning reaction, please contact the salon promptly and seek medical advice where necessary.

TREATMENT ADJUSTMENTS AND CONCERNS

● If you have a concern about a treatment, please contact Hannah’s Beauty Clinic as soon as possible.

● Concerns should be reported within a reasonable period so that they can be assessed appropriately.

● Where appropriate, the salon may offer advice, an adjustment appointment or another suitable resolution.

● Refunds, adjustments or complimentary services are considered on a case-by-case basis and are not guaranteed.

● The salon cannot be responsible for results affected by external factors, personal aftercare or changes made by another provider.

PAYMENTS

● Payment is due at the time of treatment unless otherwise agreed.

● We accept the payment methods available at the salon.

● Prices may change without notice, although confirmed appointment prices will normally be honoured.

● Deposits and advance payments may be required for selected treatments or appointments.

● Deposits may be deducted from the final treatment price where applicable.

VOUCHERS AND PROMOTIONS

● Gift vouchers are subject to the expiry date shown on the voucher.

● Vouchers cannot normally be exchanged for cash.

● Vouchers must be presented or quoted when booking or redeeming a treatment.

● Promotional offers cannot usually be combined unless stated otherwise.

● Offers may be subject to availability and specific terms.

PERSONAL BELONGINGS

● Clients are responsible for their personal belongings while visiting the salon.

● Hannah’s Beauty Clinic cannot accept responsibility for lost, stolen or damaged items unless caused by proven negligence.

PHOTOGRAPHS AND MARKETING

● Photographs may be taken for consultation, treatment records or educational purposes.

● Marketing or social media use will only take place with the client’s permission.

● Clients may withdraw permission for future use by contacting the salon.

PRIVACY

● Personal information will be collected and used for appointment management, treatment records, communication and relevant business purposes.

● Information will be handled in accordance with applicable data protection laws.

● Clients may contact the salon to request further information about how their data is used.

CHANGES TO THESE TERMS

● Hannah’s Beauty Clinic may update these terms and conditions from time to time.

● The latest version will be available from the salon or through the salon’s usual communication channels.

● Continued booking or use of services after changes have been made indicates acceptance of the updated terms.

CONTACT

If you have any questions about these terms and conditions, please contact Hannah’s Beauty Clinic before booking or attending your appointment.

Hannah’s Beauty Clinic Beautiful skin. Beautiful results. Beautiful you.

These terms and conditions are intended as general salon information and do not replace professional legal advice. Please adapt them to your business practices and applicable local laws.