By booking an appointment, you agree to the following terms and conditions:
Appointments & Booking
- A non-refundable deposit will be required to secure your appointment. This deposit will be deducted from the total cost of your service.
- Appointments must be booked under your own name. One client per appointment only (no guests unless agreed beforehand).
Cancellations & Rescheduling
- Please provide at least 48 hours’ notice to cancel or reschedule your appointment.
- Cancellations or reschedules made outside of this time frame will result in loss of deposit.
- Failure to show up to your appointment will be classed as a no-show, you will be charged 100% of the service booked using the card on file. Failure to capture payment will require full payment before rebooking or you will be blocked.
Late Policy
- Please arrive on time to your appointment.
- Clients arriving more than 10–15 minutes late may have their appointment shortened or cancelled.
- Late arrivals that cannot be accommodated will forfeit their deposit, and the service will need to be rescheduled.
Brow Artistry Preparation Policy
To ensure the best results and minimise irritation, please follow these guidelines before your brow wax appointment:
• Avoid using retinol, retinoids, exfoliating acids (AHA/BHA), acne treatments or strong skincare actives around the brow area for 5–7 days before your appointment.
• Avoid sunbeds, excessive sun exposure, or fake tan on the brow area before your treatment.
• Please arrive with a clean brow area — no makeup, oils or heavy skincare products around the brows.
• Avoid waxing if you have recently had a facial, chemical peel, laser treatment or any skin treatment around the brow area.
• Please inform me before your appointment if you are using any medications that may affect your skin sensitivity.
By booking your appointment, you confirm you have followed the preparation guidelines. Haus of AB is not responsible for reactions caused by incorrect aftercare or undisclosed skin sensitivities. 🤍
Lash Artistry Preparation Policy
Please arrive to your appointment with clean, makeup-free lashes.
• No mascara
• No strip lash glue residue
• No oils or makeup on the eye area
🚫 Absolutely NO cluster lashes or cluster lash glue on your natural lashes.
Cluster lashes can seriously damage natural lashes, cause oily natural lashes and interfere with how professional lash extensions bond.
This is a zero-tolerance policy.
Clients arriving with cluster lashes or cluster lash glue still on their lashes will be required to book a removal, reschedule their appointment, and the deposit will be forfeited.
A £5–£10 lash cleansing fee may apply if lashes require additional cleaning before the service.
Fills / Infills
- Infills are only available to existing clients with at least 40–50% of extensions remaining.
- Lashes done by another technician may require a full removal and new set, or a Foreign fill to be booked which will be charged accordingly.
- The lash artist reserves the right to refuse an infill if the lashes are not suitable.
Aftercare & Maintenance
- Proper lash aftercare is essential for retention.
- Haus of AB is not responsible for poor retention caused by failure to follow aftercare instructions, hormonal changes, medications, lifestyle factors, oily lashes or natural shedding.
- No refunds will be given once the service has been completed.
Refunds & Fixes
- No refunds are offered on lash services.
- If you are unhappy, please contact us within 24-48 hours of your appointment to discuss a complimentary fix if deemed necessary.
- Complimentary fixes are only valid if aftercare instructions have been followed.
Health & Safety
- Clients must inform the lash artist of any medical conditions, allergies, sensitivities, eye infections, or recent procedures before their appointment.
- Patch tests are recommended for new clients; declining a patch test is done at the client’s own risk.
- Haus of AB reserves the right to refuse service if it is unsafe to proceed.
Children, Guests & Phones
- No children or additional guests are allowed unless prior approval is given.
- Please keep phone use to a minimum to ensure precision and safety during your service.
Right to Refuse Service
- The lash artist reserves the right to refuse service to anyone for inappropriate behavior, poor hygiene, repeated no-shows, or failure to comply with policies.