Cancellation and Rescheduling:
Notice Period:
Please provide at least 48 hours' notice for cancellations or rescheduling.
Late Cancellation/No-Show:
Failure to provide the required notice will result in a 50% charge for the missed appointment.
Deposit:
A £5 non-refundable deposit is required at the time of booking. This amount will be taken off your payment amount on the day of the booking.
Late Arrival:
Time Adjustment:
If you arrive late, your treatment time may be shortened to accommodate the schedule. If you arrive more than 15mins late, I will be unable to carry out the massage, in order to accommodate my next client.
Full Payment:
You will still be responsible for the full cost of the booked treatment, even if the session is shortened.
Medical Conditions and Medications:
Disclosure:
It's crucial to inform the therapist about any medical conditions, allergies, or medications you are taking, as some treatments might not be suitable.
Consultation:
I may conduct a brief consultation to assess your suitability for the treatment.
Contraindications:
Certain medical conditions or skin conditions might contraindicate certain massage techniques, therefore meaning that I will not be able to carry out the massage treatment.
Professionalism and Boundaries:
Inappropriate Behavior:
Massage therapists have the right to refuse treatment or end an appointment if a client's behavior is deemed inappropriate.
Non-Consensual Contact:
Any form of non-consensual physical contact, including sexual advances or inappropriate touching, is strictly prohibited.
Other Important Considerations:
Sickness Policy:
If you are feeling unwell, please reschedule your appointment as soon as possible.
Gift Vouchers:
Be aware of the validity period and any conditions associated with gift vouchers.
Therapist Availability:
While the therapist will make every reasonable effort to be available, there may be instances where they need to cancel or reschedule due to unforeseen circumstances.
Data Protection:
Therapists will keep your personal information confidential according to data protection laws.
No Medical Advice:
Therapists are not medical professionals and cannot diagnose or treat medical conditions.