If you arrive more than 10 minutes late, we may need to shorten or reschedule your treatment. The full appointment fee may still apply.
Deposits
A deposit is required to secure treatments or appointments.
Deposits are non-refundable but may be transferred if sufficient notice is given (see Cancellation Policy).
Cancellation & No-Show Policy
We require at least 24 hours’ notice to cancel or reschedule an appointment.
Appointments cancelled with less than the required notice may lose their deposit or incur a cancellation fee.
Clients who do not attend their appointment without notice (“no-shows”) may be charged up to 100% of the treatment cost and may be required to pay in advance for future bookings.
Payments
Payment is due at the end of your appointment unless agreed otherwise.
We accept cash or bank transfer- this must be done before leaving the premises
Consultations
Some treatments require a consultation before the appointment.
Clients must disclose any medical conditions, allergies, medications, pregnancy, or skin sensitivities that could affect treatment.
Failure to provide accurate information may prevent treatment from going ahead.
Patch Testing
Patch tests are required for certain treatments (such as hair tinting at least 48 hours before the appointment.
If a patch test is refused or not completed where required, we reserve the right to refuse treatment.
Refunds
We do not offer refunds on services that have been completed.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Vouchers must be used before their expiry date.
Personal Belongings
Clients are responsible for their personal belongings.
We cannot accept liability for loss, theft, or damage to personal items.
Clothing- We recommend that clients wear old or dark-coloured clothing to their appointment. We cannot accept responsibility for damage or staining to clothing or personal belongings caused during the colouring