Durations The number of minutes HJ NAIL ARTIST has listed next to each service on the website and any other places is a guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician.
Making an appointment online When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We use a 3rd party reservation software company to process your appointment. We may request an online deposit using a credit or debit card to secure a date and time. We use a 3rd party payment gateway to process this financial transaction. Where we don’t request an online deposit, we reserve the right to call you on the phone number provided and request a deposit. In the event this request is refused, we may remove your appointment from our schedule and you will receive an email communicating that the appointment will no longer be valid.
Deposits We reserve the right to ask for a deposit for any booking made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these deposits on a case by case basis entirely at our own discretion. The size of the deposit can be anywhere up to 100% of the sales value of the services booked. Deposits are non-refundable. If you change your appointment up to 24hrs before start time we will move your deposit to your new time. If you change your appointment less than 24hrs before start time we reserve the right to cancel your appointment and keep your deposit. If you cancel your booking at any time before the start time you will lose your deposit.
3rd party reservation software All bookings for services on HJ NAIL ARTIST are made with HJ NAIL ARTIST. SOLO only facilitates the online booking process for HJ NAIL ARTIST. The contract is between you and HJ NAIL ARTIST and SOLO is not part of that agreement.
Confirmation When you book an appointment, you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at hjnailartist@hotmail.com If you change your appointment, you will also receive a confirmation email. If you don’t receive a confirmation email, please contact us at hjnailartist@hotmail.com HJ NAIL ARTIST is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can, but you may have to re-visit at another time and/or date.
Accuracy of appointment details When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. HJ NAIL ARTIST is not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us at hjnailartist@hotmail.com
Changes You can change your appointment free of charge up to 24hrs before start time. If you have been charged a deposit, a change to your appointment more than 24hrs in advance of your appointment will result in your deposit being transferred to your new appointment reservation. You must contact HJ NAIL ARTIST by phone or email at hjnailartist@hotmail.com to change your appointment less than 24hrs in advance of your appointment. If you change your appointment less than 24hrs before start time, we reserve the right to either ask you for a deposit or cancel your appointment entirely. You may also be asked for a non-refundable deposit on future bookings.
Cancellations You must contact HJ NAIL ARTIST by phone or email at hjnailartist@hotmail.com to cancel your appointment. If you have not been charged a deposit, you can cancel your appointment free of charge. If you have been charged a deposit, a cancellation of your appointment less than 24hrs in advance of your appointment will result in the loss of your deposit. If you cancel your appointment less than 24hrs in advance of your appointment, you will lose your deposit and you may then be asked for a non-refundable deposit on future bookings.
HJ NAIL ARTIST changes & cancellations
If for any reason HJ NAIL ARTIST needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take 7-10 working days to process to your payment method. If for any reason HJ NAIL ARTIST cancels your service at any time before your service is due to commence, we will process a refund of your deposit. This will take 7-10 working days to process to your payment method.
No shows If you do not turn up for an appointment, we reserve the right to charge you a for non-refundable deposit on future bookings.
Late arrival
If you arrive late for your appointment, we reserve the right to take any of the following actions:
Age Restrictions You will be asked for your date of birth in HJ NAIL ARTIST prior to your first service with us. You must provide your data of birth as a legal requirement otherwise we won’t be able to fulfil your service. We have the following age restrictions in place:
Accuracy of medical information Accuracy of the medical information you provide to HJ NAIL ARTIST is entirely your responsibility. If any details change, it is your responsibility to update HJ NAIL ARTIST with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original consultation form. Medical conditions can be aggravated by services that we offer. We strongly encourage our clients to be open and transparent with their medical information so we can advise on alternative services, not restricted to HJ NAIL ARTIST, if required.
Decline of appointments We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of no shows, repeated instances of lateness, abusive behaviour in the salon towards the technician.
Offline appointments We accept appointment reservations on the telephone or in our nail salon for future dates. We reserve the right to charge a deposit of up to the whole value of the services being booked for appointments on future dates. We will decide the deposit amount entirely at our own discretion.
Aftercare We offer clients appropriate aftercare advice relevant to their service during your service from our technician. If you are unsure of anything you can contact us at hjnailartist@hotmail.com
Modifications & Extra-Time We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include:
Complaints, fixes and repairs You can complain about your service, service standard or anything else affecting your experience to the technician. We will repair any damage to gel or acrylic services for free within 48hrs hrs of your appointment. We will however not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Our aftercare advice can be found in aftercare. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of £2 per nail. Your date and time will need to be booked via email or phone and a price given for the repair. Normal polish services have no guarantee from the time you leave HJ NAIL ARTIST. You will receive aftercare advice both on our services web pages and from our technicians on how to avoid smudging after you leave the salon. We take no responsibility if this advice is not followed. If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged. Fixes need to be booked in and there is no guarantee that we will be able to accommodate a fix if you complain in the salon. In this scenario, we will accommodate you at the next best convenient time for you. You are advised to book the time via email or phone to guarantee your fix time.
Cookies HJ NAIL ARTIST’s website server, and servers of companies that are used to operate this site, may place cookies on your computer in order to personalise your experience and record website behaviour. A “cookie” is a small piece of data is sent by a web server to your computer, which is then stored by your browser.
Personal Information We collect and use your personal information to be able to enter into a contract with you to buy our services. We never collect personal information we do not need.
Changes of terms and conditions HJ NAIL ARTIST reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.
Gift Card Terms and Conditions Value The value of a gift card is equivalent to its purchase value and can be treated as cash.
Redemption Gift cards may be redeemed towards the transaction value of all services in HJ NAIL ARTIST. Limitations Gift cards will be valid for 18 months from the date of purchase unless otherwise stated. Gift cards may be purchased in values of £10, £20, £30 or £50, or other such values HJ NAIL ARTIST may determine. Gift cards cannot be used to purchase other gift cards. Gifts cards may not be exchanged for cash, reloaded or resold in any circumstances. Risk of Loss Gift cards cannot be replaced if lost, stolen or damaged. HJ NAIL ARTIST will not accept liability if a gift card is lost, stolen, destroyed or used without your permission. HJ NAIL ARTIST will not accept liability for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any gift card. Change of Terms HJ NAIL ARTIST reserves the right to change these gift card terms and conditions from time to time in its discretion and without prior notice to you. HJ NAIL ARTIST reserves the right to withdraw gift cards at any time and for any reason. HJ NAIL ARTIST will then use reasonable effort to make arrangements for gift cards to continue to be accepted for a reasonable period of time after withdrawal.
Special Offers For as long as you remain signed up to HJ NAIL ARTIST’s email marketing, you will be eligible to receive special offers for services at HJ NAIL ARTIST. We reserve the right to determine these offers and change them at any time. Change of Terms We reserve the right to change any and all benefits of email promotions at our own discretion and without prior notice to you. We reserve the right to discontinue any part of our email promotions at our own discretion.