IA Lashes Terms & Conditions
By booking an appointment with IA Lashes, you agree to the following Terms & Conditions.
1. Appointments & Booking
- All appointments must be booked through the IA Lashes booking system.
- A non-refundable booking fee may be required to secure your appointment.
- Clients arriving more than 10 minutes late may have their appointment cancelled and their booking fee forfeited.
2. Cancellations & No Shows
- Appointments must be cancelled or rescheduled at least 48 hours before your appointment.
- Cancellations made within 48 hours will incur a charge of 50% of the treatment cost.
- Failure to attend your appointment without notice will result in a charge of 100% of the treatment cost and may result in future bookings being declined.
3. Refund Policy
IA Lashes operates a strict no-refund policy.
If you experience any concerns following your appointment, please contact IA Lashes within 48 hours so the issue can be assessed.
Lash retention varies depending on your natural lash cycle, lifestyle, aftercare and general maintenance. Therefore, longevity cannot be guaranteed.
4. Patch Tests & Allergies
- Patch tests are recommended for all new clients at least 24–48 hours before their appointment.
- If you choose to decline a patch test, you do so at your own risk.
- IA Lashes cannot accept responsibility for any allergic reactions where a patch test has been declined.
5. Foreign Infills
IA Lashes does not infill work completed by another lash artist.
If you arrive with existing lash extensions applied elsewhere, they will need to be professionally removed before a full new set can be applied. Removal charges may apply.
6. Client Responsibilities
Please:
- Arrive with clean lashes and no eye makeup.
- Inform IA Lashes of any allergies, eye conditions, recent eye surgery or medical conditions that may affect your treatment.
- Respect the studio environment. Disruptive, abusive or aggressive behaviour will not be tolerated.
- Children and additional guests are not permitted during appointments due to safety and insurance reasons.
7. Aftercare
- Full aftercare advice will be provided following your appointment.
- Failure to follow aftercare instructions may affect lash retention and could result in premature lash loss or damage.
- IA Lashes cannot be held responsible for poor retention where aftercare advice has not been followed.
8. Photography & Social Media
IA Lashes may take photographs and videos of your lashes for portfolio, educational and social media purposes.
If you would prefer your photographs or videos not to be used, please let us know before your appointment.
9. Right to Refuse Treatment
IA Lashes reserves the right to refuse or discontinue treatment where it is considered unsafe or inappropriate. This includes, but is not limited to:
- Signs of an eye infection or contagious condition.
- Contraindications that make treatment unsuitable.
- Aggressive, disrespectful or inappropriate behaviour.
- Failure to follow booking policies or studio guidelines.
Agreement
By booking an appointment with IA Lashes, you confirm that you have read, understood and agreed to these Terms & Conditions.