Terms and Conditions

At Infinity Lux & Glow, I am committed to providing a bespoke, professional experience. Please take a moment to read the full booking policy before securing your appointment, as your booking confirms your agreement with these terms. Booking Fees A 50% non-refundable booking fee is required to secure your appointment. The remaining balance is due on the day of your appointment. Booking fees must be paid within 4 hours of booking; otherwise, your appointment slot will be released. Booking fees are non-refundable but may be transferred if rescheduled with at least 24 hours’ notice. Booking Details When booking, please provide your full name, contact information, and address (for mobile appointments). Payment may be requested by card or bank transfer. Unpaid booking fees will result in automatic cancellation of your appointment. Appointment Confirmation You will receive a confirmation email once your booking is complete. Please check your junk/spam folder. If you do not receive confirmation, contact: info@infinityluxandglow.co.uk. Clients are responsible for ensuring their appointment details are correct. Missed appointments due to missed communication remain the client's responsibility. Medical Conditions & Allergies New clients are required to complete a consultation form prior to treatment. Returning clients must update their information if any changes occur. Infinity Lux & Glow cannot be held responsible for reactions due to undeclared medical conditions or sensitivities. If you are unsure about your suitability for any treatment, please contact me prior to booking. Refunds Booking fees are only refundable if Infinity Lux & Glow needs to cancel or reschedule. All complaints must be submitted with photographic evidence for assessment. Complimentary repairs may be offered within 48 hours if proper aftercare has been followed. Payments & Guests Final balances are payable by cash or bank transfer. Please ensure you have the correct amount for cash payments, as no change is held on-site. Mobile Appointments: Additional guests, children, and pets may be present, but treatments are strictly for the client booked. Home Salon Appointments: No additional guests, children, or pets are permitted. The home salon address is private and must not be shared. Appointment Preparation (Nails, Brows & Lashes) Hands and feet must be clean, sanitized, and product-free unless a removal service has been booked. Infills or rebalances are only offered on work previously done by Infinity Lux & Glow. Brows and lashes must be free of makeup upon arrival. Service Modifications Modifications during your appointment may be charged at £1 per minute, subject to availability and at the technician’s discretion. Lateness Clients arriving more than 15 minutes late will be treated as follows: The treatment may continue but will finish at the original end time, and the full service cost will be due. If timing does not allow, the appointment may be cancelled, the booking fee forfeited, and a £20 rebooking fee will apply. Cancellations & Rescheduling Appointments must be cancelled or rescheduled with at least 24 hours’ notice. Late cancellations or no-shows will forfeit the original booking fee and incur additional fees: A £20 cancellation fee for appointments cancelled with less than 24 hours’ notice. In the event of a no-show, a £20 no-show fee and full payment for any future services will be required to continue booking. Repeat no-shows will result in permanent booking restrictions. Reschedules made with at least 24 hours’ notice may be done once free of charge. Any additional reschedules will incur a £5 admin fee, with a maximum of 3 reschedules permitted per booking. Emergency Appointments Emergency and out-of-hours appointments may be available at an additional £10 fee. Standard booking policies still apply. Media Consent For insurance and marketing purposes, photos and videos may be taken during your appointment. If you prefer not to have media captured, kindly inform me in advance; however, please note that in some cases, services may not be provided without consent. By securing your booking, you confirm that you have read, understood, and accepted Infinity Lux & Glow’s policies. For any questions or clarifications, please contact: info@infinityluxandglow.co.uk