Terms & Conditions

General Booking Policy 1.1

50% retainer fee (non refundable) required to secure booking via the booking system.

This will be deducted from the total amount on the day of treatment.

One person = one booking

The remaining is to be paid either in CASH or BANK TRANSFER.

(If paying CASH, please bring the exact amount outstanding).

PATCH TEST - Must be booked minimum 24-48 hours before treatment via DM or book on the booking system, following the completion of consent form once booking has been accepted.

ALL NEW CLIENTS REQUIRE A PATCH TEST

Attendance/Late policy 1.2

Please arrive on time and alone to your appointment (not too early or too late).

There will be a 10 minute grace period before your appointment is cancelled. If you are going to be late, please let me know ASAP.

No Show Policy 1.3

If you do not show up to your appointment or cancel online without communicating, you will be required to pay 100% of your treatment. This will automatically be charged from your card.

Rescheduling/Cancellation Policy 1.4

To reschedule or cancel, you must inform Tyanna, at least 48 hours before your appointment. Anything less than 48 hours will result in you losing your retainer fee and/or being charged the full amount.

Rescheduling appointments can only be done ONCE and the retainer fee can also be moved on this occasion.

A new retainer fee will be required if giving less than 48 hours notice, when rescheduling.

Breastfeeding/Pregnancy Policy 1.5

Due to the chemical processes, it is advised for those who are breastfeeding or pregnant to wait until given birth or stopped breastfeeding before receiving a lamination treatment.

Please seek medical advice from midwife if possible to confirm, for peace of mind.

Muslimah Policy 1.6

For Muslim sisters, it is highly recommended to get any treatment including brow lamination or lash lift on your menses, as you will be required NOT to get your brows or lashes wet for the first 24 to 48 hours after the treatment.

If you need to perform ablution within the 24 hours after your brow/lashes appointment, this may invalidate your wudu due to there being a barrier blocking the water from penetrating the hair follicles. 

To avoid this, please let me know in advance so I can use a different product.

After the first 24 to 48 hours of your appointment, you can wash your brow/lashes thoroughly washing away the barrier.

Alternatively, it is advised to do wudu before your appointment.

Day of Appointment 1.7

Please arrive 5 mins before your treatment to allow time for parking etc.

There is free parking right outside of the building on a first come first served basis.

The remaining amount is to be paid in either CASH or BANK TRANSFER once appointment has been completed. If paying cash, please bring the exact amount of cash remaining to pay, as change may not be available.

Please arrive ALONE to your appointment, unless you have discussed with Tyanna beforehand that you are bringing a plus one.

Arrive with no make up on the treated area brows/lashes or face. The treated area will be double cleansed.