• All appointments must be booked through the online booking system or by message.
• A booking is only confirmed once you receive a confirmation email/message.
• Clients must provide accurate contact details when booking.
2. Cancellations & Rescheduling
• Cancellations or reschedules must be made at least 24 hours before the appointment
• Late cancellations less than 24 hours will result in a cancellation fee.
• No-shows may be charged the full service amount and may be refused future bookings.
3. Lateness
• Please arrive on time for your appointment.
4. Refunds
• All services are non-refundable once completed.
• If you are dissatisfied, please raise concerns during your appointment so they can be addressed.
5. Health & Safety
• Clients must disclose any medical conditions, allergies, or sensitivities that may affect treatment.
• The Beauty Therapist reserves the right to refuse service if a condition may put the Client or Beauty Therapist at risk.
• Children or guests should not accompany you unless agreed beforehand
6. Liability
• The beauty therapist is not responsible for reactions caused by undisclosed medical conditions, allergies, or use of aftercare products not recommended.
• Personal belongings are the Client’s responsibility at all times.
7. Privacy
• Personal data collected during booking is kept confidential and used solely for appointment management and record-keeping.