Terms and Conditions

1. Appointments • All appointments must be booked in advance via our online booking system or by contacting the salon directly. • A deposit may be required to secure your booking. This will be deducted from the final cost of your treatment. 2. Cancellations & No-Shows • Please give at least 24–48 hours’ notice if you need to cancel or reschedule your appointment. • Late cancellations may result in the loss of your deposit. • No-shows will be charged the full treatment price and may be refused future bookings. 3. Patch Tests • A patch test is required at least 24–48 hours prior to any lash or brow tinting, lamination, or extensions if you are a new client or haven’t had the treatment with us in the past 6 months. • Failure to attend a patch test may result in your appointment being cancelled and the deposit withheld. 4. Late Arrivals • Please arrive on time. If you are more than 10 minutes late, we may not be able to carry out your treatment and your deposit may be forfeited. 5. Children & Guests • For health and safety reasons, and to ensure a relaxing environment for all clients, we kindly ask that you do not bring children or additional guests to your appointment. 6. Aftercare • Aftercare advice will be provided for each treatment. It is the client’s responsibility to follow this advice to achieve the best results and to avoid any issues. • We are not liable for any adverse effects resulting from failure to follow aftercare instructions. 7. Payments • Payment is due at the time of your appointment. We accept cash and card payments. • Prices are subject to change without notice. 8. Refunds & Complaints • We do not offer refunds for completed treatments. If you are unhappy with your service, please let us know within 48 hours so we can try to resolve the issue. • We will do our best to ensure you leave happy, but results may vary depending on individual factors. 9. Medical Conditions & Allergies • Please inform us of any medical conditions, allergies, or skin sensitivities prior to your treatment. • Some treatments may not be suitable if you are pregnant, breastfeeding, or undergoing medical treatment. 10. Photography & Social Media • With your permission, we may take photos of your finished look to share on our social media platforms and website. • You may request not to have your image shared at any time.